Customer Service Representative CSR

Job Description

Job Description

Critter Wranglers - Customer Service Representative/Pest and Wildlife scheduling

Critter Wranglers Wildlife and Pest Control, one of the top-rated pest and wildlife control companies in the Greater Knoxville area, is looking for a friendly, organized and detail-oriented customer service representative with scheduling and dispatching experience to join our growing team.

As one of the first points of contact for our customers, you'll play an integral role in shaping their experience with our company, making you a highly valued member of our staff. In this role, you'll be responsible for answering incoming calls promptly and professionally, turning those calls into scheduled, revenue-producing jobs and explaining services to customers. You'll also handle route optimization to keep our technicians' schedules full, take detailed notes on accounts, follow up on unsold estimates and open leads to keep the pipeline full and handle scheduling changes without letting the day fall apart. If you're someone who stays calm under pressure, catches small problems before they turn into major headaches and takes pride in a job well done, we’re confident that you'll fit right in here.

So why choose to work with us instead of another company? We're glad you asked! We offer competitive compensation plus performance incentives, a supportive work environment and a clear path to grow into senior CSR or office leadership roles. If you're looking to be part of a team where your work directly impacts company growth and you can build a career you're proud of, we'd love to talk with you about joining the Critter Wranglers family. To learn more about us, please visit our website at  

Responsibilities at a glance

• Answer incoming calls promptly and professionally and convert them into scheduled, revenue-producing jobs
• Handle route optimization and dispatching to keep technician schedules full and minimize gaps in the day
• Follow up on unsold estimates and open leads to keep the pipeline full
• Explain services to prospective and current customers
• Keep detailed and accurate notes on customer accounts in our CRM
• Handle scheduling changes quickly and efficiently to keep the day on track
• Communicate clearly with customers, technicians and management
• Upsell services when appropriate and earn commission on new revenue generated
• Provide a friendly, professional experience that reflects our company values

Requirements

• This is an in-office, non-remote position
• Previous experience in pest control, wildlife removal, HVAC, plumbing or a similar home services or field service industry is a plus
• Experience in scheduling, dispatching or route optimization preferred
• Excellent verbal and written communication skills with the ability to control a Cconversation without sounding pushy
• Strong computer skills and ability to learn new software quickly
• Highly organized with strong attention to detail
• Ability to multitask and manage competing priorities in a fast-paced setting
• Reliable transportation to and from the office
• Must pass a background check

Benefits

• Competitive compensation plus performance incentives
• Opportunities to grow into senior CSR or office leadership roles
• Supportive, team-oriented work environment

About Us

Critter Wranglers is a locally owned business that has been providing top-notch pest and wildlife control services to residential and commercial customers in the Knoxville area for more than a decade. Our entire team - from our office staff to our field technicians - is dedicated to providing the highest level of service in the industry. Whether we're taking care of an insect infestation or tackling a wildlife problem, our goal is to give our customers a personalized experience that will surpass all their expectations.