Seasonal Print Quality Supervisor

Leading a dynamic team, the remote Seasonal Print Quality Resolution Supervisor will oversee daily operations and performance of approximately 30 Assistants and 2 Specialists, ensuring high standards of print quality and customer service during peak seasons. Key responsibilities Supervise and motivate a team of Print Quality Resolution Assistants and Specialists, providing performance feedback and conducting regular check-ins Collaborate with Customer Service Shift Managers to manage live phone queues and ensure adherence to schedules, adjusting staffing as needed Work closely with the Print Quality Supervisor to maintain alignment on technical guidelines and assist the team in diagnosing file issues Required qualifications 1+ years of experience supervising or leading a team in a customer service, tech support, or production environment 3+ years of experience in customer service, preferably in eCommerce, with knowledge of phone queue management and live support metrics Familiarity with Salesforce Lightning and Google Suite for tracking performance metrics and reporting Ability to learn Minted's products and policies quickly, including navigating Adobe files and understanding technical print defects Flexible availability to meet a variable work schedule, including weekends during peak seasons