Operations Specialist

Job Description

Job Description

Job Title: Operations Specialist

Job Description

The Operations Specialist supports day-to-day operational execution by managing a high-volume ticket queue and completing requests with speed and accuracy. This role collaborates closely with the Client Delivery team to process pricing, data, and system-related requests, utilizing internal tools to research issues, perform updates, and execute basic configuration tasks. The ideal candidate is detail-oriented, responsive, and thrives in a fast-paced, task-driven environment.

Responsibilities

• Manage and execute incoming requests through a ticket queue, ensuring timely and accurate completion.
• Triage and prioritize work in a shared queue, following defined processes and SLAs.
• Respond to internal team members and external partners professionally within ticket threads and email.
• Execute a range of operational requests, including pricing estimates, data updates, and issue resolution.
• Navigate and utilize internal platforms (proprietary transportation system) to research, process, and resolve requests.
• Perform basic configuration within the platform.
• Maintain clear, complete documentation of work within ticketing systems.
• Partner primarily with Client Delivery team members to gather information and close out requests.
• Handle shared inbox and ticket-based communication, ensuring no requests are missed or delayed.
• Follow established processes, quality standards, and operational guidelines consistently.
• Identify and escalate issues or unclear requests for further direction when needed.
• Build foundational knowledge of transportation operations and pricing concepts through day-to-day work.

Essential Skills

• Pricing
• Microsoft Excel
• Data analysis
• Microsoft Office
• Operations
• Quoting
• Transportation
• Attention to detail
• Excel data entry
• Administrative support
• Data entry

Additional Skills & Qualifications

• 13 years experience in data accuracy, order verification, or operations
• Attention to detail and accuracy
• Professional verbal and written communication skills
• Proficiency in MS Office (Excel, Word, Outlook, etc.)
• Ability to manage multiple tasks with minimal supervision
• Bachelors degree in Supply Chain, Business, or related field (or equivalent experience) preferred
• Experience with operational reporting and process improvement preferred

Work Environment

The position is located in a beautiful glass building next to Lambeau Field, known as the Breakthrough Building. The work schedule is Monday to Friday, 8:00 am to 3:00 pm, with flexible hours.

This is a Contract position based out of Green Bay, WI.

The pay range for this position is $23.00 - $27.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract position based out of Green Bay, WI.

This position is anticipated to close on Nov 18, 2026.

This is a fully onsite position in Green Bay,WI.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.