Rock & Brews Lead Bartender

ESSENTIAL FUNCTIONS:Ability to sell, mix, and serve alcoholic beverages and food to customers from behind a bar.Must be well organizedMaintaining guest satisfaction within the bar departmentAble to lead staff to achieve high level of efficiencyReceive money and/or credit cards and be able to use a credit card machine and POS system.Be a role model for all bartenders to present in a positive mannerMust adhere to bar policies and procedures and to state liquor lawsAbility to effectively deal with internal /external customersCollect accurate information and solve customer concerns within the Casino guidelinesKnowledge and experience with developing and maintaining work schedules for multiple positions and employeesAbility to fairly/consistently apply departmental and casino policies/proceduresThis is a “working lead” position, applicant must be able to step in and assist in all areas of the departmentDevelop and maintain good communication with all departments to ensure good customer serviceMay be responsible for and training new hiresWear required uniforms and follow all company policies and procedures.JOB PREREQUISITES:Above average oral communication skillsExcellent customer serviceProblem solving capabilityHigh capacity for learningKnowledge, Skill, and / or ability requiredKnowledge of all state, federal and corporate liquor regulations pertaining to alcoholic beverageservice to minors and intoxicated guestsThis job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.EDUCATION: High School diploma or GED.EXPERIENCE: Three months related lead experience and/or training. Previous Cash HandlingLICENSES OR CERTIFICATIONS: Be able to obtain/maintain Eastern Shawnee Tribe of Oklahoma gaming license.PHYSICAL REQUIREMENTS: Observant, able to accept criticism, visual acuity to observe and react tohandle customer questions and complaints relating to the beverage department. Change kegs, restock liquor andglassware. Ability to maneuver in the casino, visual acuity to observe and react to handle customer questions andcomplaints. Must be able to stand and/or walk for 7 1\2 hours per day. Have good dexterity in fingers, to be able tohold and manipulate product or machinery. Able to work in hot and cold temperature extremes. Be able to lift upto 50lbs and push or pull a flatbed cart weighing up to 300lbs. Must be able to stretch, bend, kneel, twist and reach.Must be able to taste, feel, smell, see and be able to read, write and speak basic EnglishWORK ENVIRONMENT: We maintain an alcohol/drug-free workplace. Must have the ability to work in a fast-paced environment and perform in casino operations containing smoke and second-hand smoke with high noise level and bright lights. Must be able and willing to work nights, weekends and holidays as needed. Ability to work in fast paced environment and problem-solving ability. Must be able to work independentlyJob Summary:A lead bartender is responsible for both serving drinks and overseeing the bar operations while on shift, ensuring efficient service and a positive customer experience. #J-18808-Ljbffr Bordertown / Indigo Sky Casinos