Customer Service Representative - Intermodal Trucking

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Customer Service Representative - Intermodal Trucking Norfolk, VA, Portsmouth, VA, US 5 days ago Requisition ID: 2199 Office address: 116 Dill Road, Suffolk, VA 23434 Full‑time, Monday‑Friday, 8:00am – 5:00pm Maritime Delivery Services – an OOCL Company Maritime Delivery Services (MDS) is an intermodal trucking company with 4 offices in the US. MDS has been in business since 2007 providing safe, reliable service with dedicated staff and business‑oriented independent contractors. What benefits do we offer? Medical Vision 401K Paid Sick days Paid Holidays Education Assistance Job Duties: Ability to work with drivers, assisting and finding solutions Set appointments with customers to maximize daily productivity General bookkeeping including updating invoice registers, coding invoices, tracking charge backs to customers, drivers and terminals Input new loads in system Keep dispatch system updated with contact info and shipment delivery instructions Provide assistance to external/internal customers regarding inland transportation and company standards Measure and report performance of basic intermodal initiatives Assist customer service with timely capacity changes and reschedule appointments as needed Maintain and update dispatch system in accordance with POV site Manage drivers with service issues, ELD issues, safety concerns Compile and process paperwork for quarterly fuel tax reporting Preferred Skills: 1+ years’ experience in Intermodal drayage preferred General proficiency in office equipment (personal computers, fax, copier, calculator, data entry) Strong communication and interpersonal skills Be a team player – interacts effectively with people externally and internally Proficiency in MS Word, MS Excel and MS Outlook All employment is contingent upon the successful completion of a background check. MDS is an Equal Opportunity Employer and offers a diverse, inclusive, and equitable work environment. MDS does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. For more information, we encourage you to visit us at maritimedeliveryservices.com. #J-18808-Ljbffr OOCL USA Inc