CX Transformation Principal

Title: CX Transformation Principal Location: Virtual, home-based office Through passion and deep industry expertise, MCA Connect helps manufacturers succeed by unlocking innovation with actionable business insights. Our strategic solutions, innovation, and industry intelligence help manufacturers gain visibility, improve profitability, and achieve a competitive edge. Established in 2002, MCA Connect has grown into one of the largest US-based solution partners in Microsoft Business Applications and Azure Data & AI / Digital & App Innovation. Our Microsoft Specialties include Finance and Supply Chain, Analytics on Azure, Data Warehouse Migration, and Power Platform. We’re also a fifteen‑time Microsoft Partner of the Year and three‑time Inc. Best Workplaces award winner. Responsibilities CX strategy and business transformation expertise Lead the development of CX transformation strategies, operating models, and commercial process improvements. Advise clients on best practices for modernizing customer engagement capabilities and scaling new processes across the enterprise. Develop transformation roadmaps and value realization frameworks. Ensure CX technology implementations support broader business objectives related to sales effectiveness, customer experience, and operational efficiency. Presales and strategic pursuit support Support business development and strategic pursuits by helping shape CX transformation strategy and executive narratives. Participate in key client conversations, executive briefings, and discovery sessions to help position the firm’s CX capabilities. Collaborate with solution architects and sales teams to develop differentiated transformation approaches for prospective clients. Provide strategic guidance to proposal development, executive presentations, and pursuit strategy. Engagement leadership & strategic oversight Provide strategic guidance across engagements, ensuring alignment between business transformation objectives and solution delivery. Drive executive stakeholder alignment by helping ensure transformation initiatives remain focused on measurable business outcomes. Provide oversight across multiple workstreams including business transformation, solution delivery, change management, and data strategy. CX growth & capability development Help define and evolve MCA’s CX transformation methodologyAnd consulting approach Develop repeatable frameworks, tools and accelerators that improve the quality, consistency and scalability of CX transformation engagements. Mentor business process and functional consultants, helping develop transformation and consulting capabilities. Support recruitment, onboarding, and capability development of new team members. Foster collaboration across CX strategy, delivery, and technology teams across MCA. Required Qualifications Min. 6 years of consulting or industry experience leading enterprise business transformation initiatives Experience building transformation strategies around customer experience, customer engagement, commercial operations or CRM enablement Demonstrated experience working with senior business stakeholders and executive leadership teams to deliver complex business & technology transformation programs Experience supporting strategic pursuits or business development initiatives Experience with Microsoft Dynamics 365 CE or similar CRM platforms Experience working with industrial, manufacturing or distribution organizations Familiarity with emerging AI‑enabled customer engagement and commercial analytics capabilities Bachelor’s degree in a related field or equivalent combination of education and experience; MBA is a plus Background in consulting firms (Big 4, global SI or boutique transformation consultancies) desirable Skills Ability to structure and guide large‑scale enterprise transformation programs Executive presence with the ability to advise senior stakeholders on complex transformation initiatives Strong facilitation and stakeholder alignment capabilities across business and technology teams Relationship‑building skills that foster trusted client partnerships Excellent communication and presentation abilities for executive audiences Advanced proficiency in PowerPoint and visual storytelling, with the ability to synthesize complex concepts into clear, executive‑ready content Ability to contribute to internal practice leadership, capability development, and knowledge sharing Readiness to travel up to 30% Compensation $175,000 - $200,000 a year Additional annual bonus up to $50,000 (paid quarterly) Benefits Work/Life Balance with Unlimited Paid Time Off (UPTO) 401(k) Plan with Company Matching Contribution Monthly Stipend for Home Office Expenses Subsidized Medical, Dental and Vision Coverage Health Savings and Flexible Spending Accounts Company Paid Life and Disability Insurance Training, Certification and Continuing Education Support MCA Connect offers limitless opportunities for personal and professional growth in a stimulating, challenging, and performance‑oriented work culture where you can share your ideas and make impactful daily contributions. Our employees are highly motivated and talented individuals dedicated to developing, marketing, and selling products designed to deliver value for mid‑market and enterprise‑size manufacturing, distribution, and energy companies. We take the time to train our consultants so that they understand the industries we serve and can deliver best practices, proven methodologies, and ongoing industry expertise to our clients. MCA Connect is an Equal Opportunity Employer. MCA Connect promotes equal employment opportunity to all employees and applicants and does not discriminate on the basis of race, religion, color, creed, national origin, sex, age, sexual/gender orientation, status as a protected disabled or Vietnam Era Veteran, disability, or any other legally protected status. We firmly believe our differences make us stronger! #J-18808-Ljbffr