Shift Supervisor - Residential Services

Job Description

Job Description

Description:

Shift Supervisors in LUK’s Residential Services are important members of the team that work with youth placed in LUK’s congregate care programs. Shift Supervisors develop and maintain therapeutic relationships with youth while providing constant supervision of youth and of staff on shift. Shift Supervisors are charged with maintaining the safety and well-being of youth, in part by maintaining a calm, trauma-informed therapeutic milieu and by providing a safe, clean, home-like environment.

Shift Supervisors manage and implement the daily schedule for youth and staff and ensure that the overall program schedule is followed. Shift Supervisors communicate daily with direct care staff regarding specific client issues as well as any program issues that may affect program climate or individual client performance.

Both staff and residents assist with the daily upkeep of the residence. Shift Supervisors implement and actively participate in the activity schedule with the goal of encouraging adaptive behaviors and improved social skills. Many of our residents take prescription medications regularly. It is the responsibility of the Shift Supervisors to participate in medication management for youth.

Shift Supervisors manage crises that may arise, with the support of the staff team. It is imperative that staff use appropriate language and tone when setting expectations and limits for clients. All staff must maintain appropriate therapeutic and professional boundaries with residents. Throughout all tasks, timely and accurate documentation is required. Staff must comply with all contractual, licensing, and safety standards and maintain current certifications for CPR/First Aid and CPI – non-violent crisis intervention. Training is provided.

The qualified candidate will preferably have an Associate’s degree in a human service field and have at least 1 year of experience in a residential setting. Successful candidates will possess excellent client care and verbal intervention skills. Excellent communication and computer skills are an asset. Valid driver’s license required.

This is a full-time position located in North Central Massachusetts. Work will take place within the residential setting and within the community. Community-based travel is expected. Bilingual/bicultural candidates are encouraged to apply.

In addition to very competitive salaries LUK offers a substantial and unique benefit package found here .

Introduction to LUK, Inc.

LUK has deep roots in Central Massachusetts. We’re driven by our values and we’re serious about our work. It’s not easy work, but it is rewarding! With Crisis as our middle name (LUK Crisis Center), we are well versed in handling all kinds of issues that may arise. LUK exists to help people thrive – the people we serve and the people who work here. We appreciate creative thinking, uniqueness, and tenacity. We encourage staff to participate in numerous opportunities to grow as an individual and a member of a team, influence others and be influenced, be your best and do your best. We provide individualized services to the people we work with and offer flexibility so that staff can meet responsibilities at work and outside of work. The community is “LUK-y” to have the skills, experience, and talent of our staff!

For more information, please visit our website & social media accounts!

Website | Facebook | Instagram | YouTube | LinkedIn

Requirements:

Purpose:

Shift Supervisors are responsible for the daily management of the residence, coordination and assignment of all shift staff, and oversight of youth and personnel documentation for their shift. Shift Supervisors develop and maintain therapeutic relationships with youth while providing constant supervision of youth and staff on shift.

Responsibilities Include:

• Maintain the safety and well-being of each resident
• Maintain a calm, trauma informed therapeutic milieu
• Manage and implement the daily schedule for clients and staff
• Ensure the overall program scheduler is followed
• Communicates daily with direct care staff regarding specific client and/or program issues
• Ensures that staff performance issues are brought to the attention of the Program Manager in a timely fashion
• Provide a safe, clean, home-like environment by participating with residents and other staff in the daily upkeep of the program
• Implement therapeutic services that are consistent with the program model and philosophy, and individual treatment plan for each resident
• Effectively manage crises
• Use appropriate language and tone when setting expectations and limits for clients
• Implement and actively participate in the activity schedule with the goal of encouraging adaptive behaviors and improve social skills
• Assist and teach residents skills necessary for self-care and activities of daily living
• Participate in medication management for residents
• Provide transportation for residents as needed
• Complete documentation as required and assigned
• Maintain therapeutic and professional boundaries
• Comply with all contractual, licensing, and safety standards
• Maintain up to date certifications for CPR/First Aid and CPI
• Attend and participate in scheduled supervisions and LUK trainings
• Gain an understanding and commitment to LUK’s Mission, Vision, and Values and provide congruent services

Knowledge and Experience Required:

• Associate’s Degree in Human Services or closely related field preferred
• 1+ year of experience working in a residential setting preferred
• Bilingual/bicultural candidates encouraged to apply

Skills and Abilities:

• Strong self-regulation skills
• Verbal and written communication skills
• Computer skills
• Driver’s license

How to Apply:
Submit a cover letter and resume sharing your interest and unique qualifications for this position to:

Mail: Director of Human Resources
LUK, Inc.
545 Westminster Street
Fitchburg, MA 01420

Email: View email address on us.fitly.work View email address on us.fitly.work with the subject line “Shift Supervisor”

FAX: View phone number on us.fitly.work

Job Location:
The Residential Skills Counselor will work in North Central Massachusetts. Transportation required.

Salary Range and Benefits:
Pay Range: 12. Salary Range: $41,600 – $51,500. Salary ranges within each pay grade are based on qualifications, skills, and experience.
Contact LUK’s Human Resources Department for information on our exceptional Benefit Package.

For benefit-eligible positions, LUK provides an extensive and unique benefit package. For more information on LUK’s employment benefits please visit:

Position Overview:

LUK Division: Residential Services

LUK Component: N/A

Direct Supervisor: Program Manager

LUK Staffing Category: 12

This position is 40 hours per week

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EOE and Diversity Commitment:

LUK is committed to fostering a welcoming and supportive workplace and is an Equal Opportunity Employer. Our team includes talented professionals from a wide range of backgrounds and experiences—from those with firsthand knowledge of the communities we serve to recent graduates and experienced professionals. We believe that bringing together people with different perspectives makes us stronger and better equipped to serve our communities.