Assessment, Support, Collaboration, and Coaching / Utilization Support Services Division Manager

Select how often (in days) to receive an alert: Assessment, Support, Collaboration, and Coaching / Utilization Support Services Division Manager Date Posted: Oct 27, 2026 Requisition ID: 486039 Location: 100% Remote, IN, US, 46204 Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana. About the Department of Child Services: Join a group of passionate, dedicated public servants to support one of Indiana’s most critical missions! The Department of Child Services helps children who are victims of abuse or neglect and strengthens families through services that focus on family support and preservation. We pursue permanency for children and families through reunification, guardianship, and adoption. Our services also encompass foster care, child support, and transitional support for those adjusting to adulthood. Our culture is built upon our MVP foundation: Mission : Champion Indiana’s future by protecting children and strengthening families with compassion and determination. Vision : Every child in Indiana thrives in a safe, loving, forever home. Role Overview : The Division Manager assists with the Assessment Support, Collaboration, and Coaching (ASCC) Team, the Utilization Support Services (USS) Team, and the Centralized Deployment Team. You will oversee and manage programs and team members. This is a remote position that will support offices around the state of Indiana. Residency will be considered in identifying regional offices for meetings and trainings. You must be available for travel within the state and occassional travel to Indianapolis, Indiana, for meetings, trainings, and business functions. The salary for this position traditionally starts at $67,314.00 but may be commensurate with education or work experience. Use our Compensation Calculator to view the total compensation package. A Day in the Life: Responsibilities include: Participate in the management of the Assessment Support, Collaboration, and Coaching (ASCC) Team; Utilization Support Services (USS) Team; and/or Centralized Deployment (CD) Team. Provides timely responses to Regional Directors (RDs), Assistant Regional Directors (ARDs) and Local Office Directors (LODs), with regards to questions or concerns from ASCC consultations of child abuse and neglect; USS review(s) of service(s); and/or CD local office deployment and support. Monitors and, when necessary, adjusts tasks/duties based on operational needs. Provides consultation and documentation to promote timely completion and notification of determinations regarding ASCC/USS/CD tasks and duties. Ensure staff follow statutory requirements, standards, policies, and procedures. Monitors and trends performance of ASCC/USS/CD team members to ensure consistency statewide regarding support efforts. Establishes, communicates, and interprets policies, goals, and performance metrics to ASCC/USS/CD team members. Studies and remains current on relevant Federal and State laws, policies, models, and procedures. Studies quantifiable performance data and regularly monitors and participates in huddles and/or consultations to determine and standardize areas of improvement, best practices, and consistency. Reviews outcomes to determine quantifiable trending issues and to ensure consistency of decision-making. Performs and participates in quality assurance (QA) checks. Assists in oversight and implementation of quality assurance measures, including monitoring of support efforts, phone calls, huddles, and/or documentation prepared by team members, as well as monitoring individual and team performance metrics. Uses data to communicate recommended updates, modifications, and clarifications for policy and training to improve quality. Responds to internal and external customers regarding questions or concerns that involve the ASCC/USS/CD program(s) and team member(s). Provides periodic reports regarding the ASCC/USS/CD Teams' activities and operations with target areas of improvement based on quantifiable data and metrics. Assists Regional Directors, Assistant Regional Directors, and Local Office Directors with concerns that arise beyond the scope of the ASCC/USS/CD Team(s). The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time. This position is exempt from overtime compensation for additional work hours that may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary. What You'll Need for Success: Credentials: A Bachelor’s degree in Child Development, Criminology, Criminal Justice, Education, Healthcare, Home Economics, Psychology, Guidance and Counseling, Social Work, or Sociology or a related field. Oone (1) year of experience in providing social services to children and/or families is required. Advanced knowledge of principles and practices of social work, casework, sociology and group and individual counseling including new methods and theories of treatment. Thorough knowledge of state and/or federal laws, regulations, guidelines, and standards affecting child protection services, foster care, family preservation and adoption. Thorough knowledge of state and federal rules, regulations and policies governing public assistance programs and the ability to apply them in the administration of the program. Thorough knowledge of the operation of the local court system and law enforcement agencies. Specialized knowledge of State Personnel Department and Settlement Agreement rules, regulations and policies and the ability to apply them in the management of staff. Specialized knowledge of the state budget process. Ability to exercise sound judgment while managing crises situations including those involving confrontational, aggressive adults being investigated for child abuse or neglect. Ability to prioritize and manage workflow of subordinate supervisors and staff. Ability to supervise the work of supervisory, professional, and clerical staff. Ability to prepare clear, accurate reports. Ability to use tact and empathy in working with people of diverse backgrounds. Ability to establish and maintain productive working relationships with supervisory staff of other organizations whose cooperation is necessary in delivering services to children and families in protective services. Ability to communicate articulately for court testimony. Ability to use computerized caseload data in planning and coordination of work. Ability to investigate and interview alleged victims and perpetrators of child abuse or neglect in an appropriate and effective manner. Ability to effectively manage a satellite office or major unit within a county office. Required to possess and maintain a valid drivers’ license, independent reliable automobile, and appropriate automobile insurance coverage always. The Indiana Department of Child Services is a drug free workplace. Candidates are subject to pre-employment and random drug/alcohol testing. Ability to perform essential functions with or without reasonable accommodation. Supervisory Responsibilities/Direct Reports: This role may provide direct supervision for one or more staff members. Benefits of Employment with the State of Indiana: The State of Indiana offers a comprehensive benefits package for full-time employees that includes: Three (3) medical plan options (including RX coverage) as well as vision and dental plans Wellness Rewards Program: Complete wellness activities to earn gift card rewards Health savings account, which includes bi-weekly state contribution Deferred compensation 457(b)account (similar to401(k) plan) with employer match Two (2) fully-funded pension plan options A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers Up to 15 hours of paid community service leave Combined 180 hours of paid vacation, personal, and sick leave time off 12 paid holidays, 14 in election years Education Reimbursement Program Group life insurance Employee assistance program that allows for covered behavioral health visits Qualified employer for the Public Service Loan Forgiveness Program Free Parkingfor most positions Free LinkedIn Learningaccess The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at View email address on click.appcast.io . #J-18808-Ljbffr Indiana