IT Field Technician

Position Summary The IT Field Technician will act as the first-level responder for all technology issues (hardware, software, and network-related) by providing on-site support and repair. This position will require traveling to schools as scheduled per day. We are looking for passionate, intelligent, independent individuals who want to be a part of the movement integrating education technology into the classroom. This person will resolve hardware and software issues by diagnosing problems, performing troubleshooting activities, and repairing as needed. Strong analytical and communicative skills will be necessary to document, track, and monitor the problem to facilitate timely ticket resolutions. A desirable candidate will have a comprehensive knowledge base in information technology and be able to interact with a varied client base. Essential Duties and Responsibilities Technical Support & Installation Troubleshoot hardware issues and replace broken parts in computers, projectors, printers, etc. Install, configure, and upgrade computer hardware, peripherals, and software. Set up new devices and install them in classrooms, offices, and labs. Work with the network team on updates to the network or infrastructure as needed. Customer Service & Communication Assist school staff members with technology requests that come through the ticketing system. Provide excellent customer service to clients. Answer questions and teach staff members tips and tricks to accomplish their tasks. Explain complex IT issues to non-IT personnel in an easy-to-understand way. Maintain a professional appearance and hygiene as per the Vinson Employee Handbook. Respond to, follow up on, update, and close assigned tickets in a timely manner. Update and close project tasks as they are completed. Escalate and assist with technical issues and/or requests when necessary. Balance workload and ticket assignments. Organize and efficiently manage multiple priorities with a keen sense of urgency. Documentation & Confidentiality Update client documentation when changes are discovered. Maintain an up-to-date client inventory. Ensure the privacy of confidential information including records and files. Travel to and from client sites as needed, as assigned by the Team Lead/Manager. Participate in team meetings and company updates. Required Qualifications Education & Experience Require 1 year of basic technical experience or education in IT. Minimum of 1 year of customer service experience. Technical & Problem-Solving Skills Aptitude to troubleshoot and apply technical knowledge in unfamiliar situations. Ability to comprehend and follow verbal/written instructions in English. Professionalism & Communication Ability to always present oneself in a professional manner. High level of discretion and ability to follow confidentiality protocols. Transportation & Legal Requirements Must have reliable transportation to travel to and from work sites. Must maintain a safe driving record. Must always carry valid vehicle insurance and a driver’s license. Must clear a criminal background check. Preferred Qualifications Experience & Certification Associate degree in Computer Science, Information Technology, or equivalent experience. Minimum of 1 year of technical support experience and A+ Certification. Demonstrated experience in helpdesk, network documentation, and network maintenance. Technical Skills Demonstrated experience repairing end-user equipment in a professional capacity. Demonstrated experience diagnosing end-user networking issues. Customer-Facing Experience Demonstrated experience performing technical work in a customer-facing role. Work Environment & Physical Demands Possible work in a professional school environment using standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Ability to talk, hear, and use hands and fingers to manipulate a computer keyboard and other controls. Frequently stand, climb, crawl, walk, pull, and/or push. Vision correction required for close and distance vision. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift 50 pounds at times. Position Type & Expected Hours of Work This is a full-time position. Typical work hours are Monday through Friday, 40 hours. First‑shift hours may vary based on client needs. Overtime is rare and may be requested on an as‑needed basis. Travel Requires daily travel up to a 50‑mile radius around the posting. Dependable transportation to and from client locations is required. Vinson reimburses employees at a rate of $.70 per mile after 40 miles of travel per day. Pay Rate From $15.00–$24.00 an hour based on experience and job location. 401(k) with company match after six months of employment. Health, Dental, and Vision Insurance. Tenure‑based PTO policy: accrue starts at 120 hours per year. 10 paid holidays. Life Insurance. Mileage Reimbursement. Company Phone or Personal Phone Reimbursement. Flexible Schedule. Paid Monthly Team Lunches. Annual Holiday Party. Annual Virtual and In‑Person Training Sessions. Participation in Skill‑Building Programs. Opportunity for career growth and advancement. Equal Opportunity Employment Vinson is an Equal Opportunity Employer – Minorities, Females, Disabled, Veteran. Know Your Rights. Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employees will be required to follow any other job‑related instructions and to perform any other job‑related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at‑will” relationship. #J-18808-Ljbffr Vinson Group