Table Games Supervisor - Baccarat, Pai Gow

Council Bluffs, IA, United States (On-site)

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission : “Create the Extraordinary"
Our Vision : “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values : “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Responsible for monitoring table games activity specifically related to Baccarat, Pai Gow, as well as all other offered casino table games to ensure game integrity, accurate payouts, and high-level guest service. This role focuses on supervising high-limit Baccarat environments and specialized pit games while leading Team Members in a culturally sensitive manner.

How You Will Create the Extraordinary

• Monitor all pit games in assigned pit, up to eight table games.
• Game Proficiency. Expert level knowledge of Baccarat rules and game protection.
• Verify and maintain all table games assets including chip count, equipment, cards, dice, etc.
• Open and close table games in assigned area verifying count
• Inspect card decks prior to play.
• Track and record player buy-ins, wins, losses and bet amounts.
• Monitor bets and payouts and correct as needed.
• Complete rating cards for players.
• Initiate and verify fills to tables.
• Provide complimentary items to guest as requested in accordance with policies and procedures.
• Investigate and resolve guest complaints with a focus on "saving face" and maintaining long-term player loyalty.
• Performance management of Team Members to include performance coaching, training and development, documentation, performance appraisals, etc.
• Responsible for the overall integrity of daily operations. Role models regulatory, departmental and company policies and procedures.
• Provide support and insight for continuous improvement of the Baccarat experience for both service as well as financial success.
• Presents oneself as a credit to Caesars and encourages others to do the same.
• Other duties as assigned.

What You Will Need

• 2 years progressively more challenging experience in a gaming operations role, table games Baccarat experience required.
• Good oral and written communication skills including tact when dealing with difficult customers.
• Must be able to speak, read, write, and understand English and be bilingual in at least one of the following languages: Cantonese, Mandarin, Korean, or Vietnamese.
• Excellent interpersonal skills and organizational ability.
• Must be proficient in Excel, Word, Power Point, Access and Microsoft Outlook.
• Ability to prioritize multiple projects and meet strict deadlines.
• Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

Additional Requirements

• Ability to stand and walk, and mobility to move easily around entire property for entire shift. Must be physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
• Must be able to work in a fast paced environment.
• Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality.
• Must be flexible with schedule, including nights, weekends, and holidays as required.

About Us

Harrah’s Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn, all part of Caesars Entertainment’s expansive portfolio, are looking to bring the best talent from around the area to the Empire. We know that excellent service begins with our team members, which is why we are all inspired by the company’s Mission, Vision, and Values and why we strive for greatness each and every day. From providing the best gaming experience with two casino properties to offering two hotels with varying amenities, and convention, meeting, and entertainment space perfect for events big and small, our teams and properties are here to serve the Council Bluffs-metro area no matter the need.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info

• Job Identification 88602
• Job Category Casino
• Job Schedule Full time
• Locations Horseshoe Council Bluffs (On-site)