Facilities & Administration Business Operations Manager

Senior ManagerWORK OPTION: The NBA currently provides eligible employees the option of working remotely one day per week.Position SummaryThe Business Operations role is a member of the Facilities & Administration team responsible for helping develop and establish the tools, systems, processes, reporting routines, and operating cadence needed to implement department initiatives and strategic priorities across facilities operations, infrastructure management, and facilities capital planning for the NBA's New York and New Jersey offices. This role helps translate department objectives into organized workplans, standardized workflows, clear measures of progress, and practical coordination mechanisms that improve visibility, accountability, and execution across the team.Working cross-functionally with Finance, Procurement, Legal, IT, Security, Human Resources, Corporate Services, property management, consultants, and third-party vendors, the role monitors, measures, and reports on department workstreams while providing administrative coordination and procurement support for vendors and services that enable facilities operations, infrastructure management, and facilities capital planning. The position supports sourcing documentation, purchase order workflows, contract and commitment tracking, vendor documentation, reporting, and follow-up needed to keep department initiatives organized, measurable, and moving forward.Major Responsibilities· Lead the development, implementation, and adoption of technology-enabled and AI-enabled tools, workflows, dashboards, and reporting routines that improve department efficiency, strengthen decision-making, and support consistent execution across facilities operations, infrastructure management, and capital planning.· Translate department operating plans and strategic priorities into organized workplans, implementation roadmaps, milestone trackers, procurement forecasts, budget inputs, vendor commitments, and status reporting that support execution of key initiatives, including department AI priorities and other technology-forward improvements.· Own department procurement planning, coordination, and controls across facilities operations and capital planning including business need intake, sourcing documentation, RFP and bid support, scope coordination, proposal tracking, purchase requisitions, purchase orders, vendor documentation, insurance and compliance documentation, commitment tracking, procurement closeout, and end-to-end contract coordination across department leaders, Legal, Procurement, Finance, IT, and external vendors.· Partner with department leaders to support business planning, budget visibility, financial forecasts, accrued expense tracking, invoice reconciliation for facilities operations and capital planning activities.· Maintain accurate tracking data, prepare recurring status reports, identify gaps in workflows or documentation, and recommend practical process improvements that support department planning, procurement execution, and project coordination.· Lead integration and ongoing management of project document management solutions, such as Procore, to serve as a centralized repository for project documentation, drawings, specifications, approvals, reports, trackers, and other recurring deliverables; own document management standards, access controls, version control, naming conventions, and ongoing maintenance practices to improve consistency, visibility, and project execution.· Serve as a central point of contact for assigned initiatives by coordinating stakeholders, tracking deliverables, documenting decisions, and ensuring follow-through on open items.· Identify risks, issues, dependencies, and process gaps; propose practical solutions and escalate matters as needed to protect timelines, quality, and project outcomes.· Produce high-quality deliverables, presentation materials, status reports, and leadership-ready communications that meet executive standards, support decision-making, and keep stakeholders aligned.· Provide administrative coordination for department initiatives, including schedule tracking, meeting logistics, status updates, document organization, decision and action logs, risk and issue follow-up, and coordination with internal and external stakeholders.Required Education/Professional Experience· Bachelor's degree in business administration, operations, finance, real estate, facilities management, project management, engineering, information technology, or a related field; advanced degree preferred.· 3- 5 years of progressive experience in business operations, procurement administration, project coordination, facilities operations, capital planning, real estate, administration, or a related function.· Demonstrated experience supporting cross-functional initiatives, project coordination, vendor administration, or operating processes in a matrixed organization.· Experience developing or maintaining workplans, trackers, dashboards, templates, reporting routines, meeting materials, and process documentation.· Experience supporting procurement administration, vendor coordination, purchase order management, invoice reconciliation, contract routing, or related financial and administrative workflows.· Experience implementing or scaling technology-enabled management tools, workflows, and reporting solutions across a team.· Ability to support Facilities & Administration team operations across the NBA's New York and New Jersey offices, sharing time between locations based on business needs.· Experience in corporate facilities, facilities operations, infrastructure management, real estate, capital projects, property management, administrative operations, or a related environment preferred.· Project management certification or comparable formal training a plus.Required Skills/Knowledge· Strong organizational and operational judgment with the ability to translate department priorities into practical workplans, trackers, processes, and follow-up routines.· Working knowledge of procurement administration, including business need intake, sourcing documentation, vendor onboarding support, purchase requisitions, purchase orders, commitment tracking, invoice coordination, procurement closeout, and related controls.· Ability to coordinate contract workflows across department leaders, Legal, Procurement, Finance, IT, vendors, and other stakeholders, including routing, documentation, approvals, and follow-up.· Financial acumen to support budget tracking, forecasts, accruals, invoice reconciliation, vendor commitments, and clear reporting for department leaders.· Ability to manage multiple concurrent workstreams, balance competing priorities, identify risks or gaps, escalate issues appropriately, and recommend practical solutions.· Strong analytical and reporting skills with the ability to maintain accurate data, prepare clear status updates, summarize information, and support leadership decision-making.· Strong written, verbal, presentation, meeting coordination, and stakeholder management skills across internal teams, technical partners, consultants, property management, and external vendors.· Demonstrated ability to adopt, implement, and improve technology-enabled tools, AI-enabled solutions, dashboards, document management platforms, and workflow systems that streamline department operations.· Advanced proficiency with Microsoft Excel, PowerPoint, Word, Teams, and SharePoint; experience with project, workflow, procurement, dashboard, document management, or business intelligence platforms preferred.· High degree of organization, accuracy, discretion, professional judgment, and service orientation when managing sensitive information, deadlines, and competing priorities.Salary Range: $110,000-$130,000