PUDO Attendant

PUDO Attendant As a PUDO Attendant, you will serve as the real-time, in-person human point of contact for *** Employee Riders at designated areas; including providing badge authentication, hailing vehicles, performing light crowd control, and assisting the rider on next steps in the event of a service disruption or emergency. Beyond expertise in customer service execution, this role requires exceptional empathy, patience, and a relationship-oriented mindset. Responsibilities include: Uphold a safety-centric, inclusive, and open-communication culture Passenger Assistance: Greet passengers and provide them with a warm and welcoming experience Authenticate riders via badge scanners Hail *** vehicles back and forth between locations Communicate with cross-ops partners via vehicle slack threads Light crowd control Service status communications Willingness to work flexible shift hours and locations Requirements: 2+ years of experience in customer service, retail, or another customer-facing role Excellent communication and interpersonal skills Customer-focused with a strong commitment to providing a positive experience Attention to detail and ability to follow protocols accurately Proactive mindset and resourcefulness Schedules may change based on business needs Physical Requirements: Ability to stand, walk, and be on your feet for extended periods outside Ability to lift and carry moderate loads Preferred Skills: Experience in high-stress situations, including knowledge of de-escalation techniques