Houseman

DESCRIPTION

POSITION TITLE: Houseperson


REPORTS TO: Executive Housekeeper


ABOUT HAMPTON INN & SUITES COLUMBUS SCIOTO DOWNS The Hampton Inn & Suites Columbus Scioto Downs, managed by Vista Host Management & Development Company, is located adjacent to the popular Scioto Downs Racino, offering easy access to gaming, dining, and live entertainment. With over 80 modern guest rooms and suites, the property provides guests with amenities such as complimentary hot breakfast, free Wi-Fi, and an indoor pool. Its convenient location just south of downtown Columbus makes it a perfect choice for business travelers, tourists, and gaming enthusiasts alike.


POSITION SUMMARY The Houseperson is responsible for assisting room attendants on assigned floors, managing linens, cleaning public areas, and responding to guest requests. This role ensures that hotel cleanliness standards are maintained, contributing to a comfortable and welcoming environment for guests.


WHO IS THIS POSITION FOR? The Houseperson role is best suited for someone who: • Is detail-oriented and takes pride in maintaining clean and orderly spaces. • Has a proactive approach to supporting the housekeeping team and responding to guest needs. • Enjoys a physically active role that requires multitasking and problem-solving skills. • Thrives in a team environment, contributing to the overall guest experience.


WHY JOIN OUR TEAM? • Competitive hourly pay with opportunities for performance-based incentives. • Vacation / Sick / Bereavement / Holiday Pay. • Health/Vision/Dental Insurance. • Life / STD Insurance. • 401k. • Employee Discounts (Brand Hotels & Company Hotels). • Free, Third-Party Employee Assistance Program (personal and professional). • Opportunities for growth within Vista Host's expanding portfolio.


DUTIES AND RESPONSIBILITIES • Provide a clean and safe environment for guests by maintaining assigned areas and equipment. • Collect dirty linens and transport them to the laundry area; deliver fresh linens to room attendant carts throughout the day. • Clean and maintain common areas of the property, including lobbies, hallways, and meeting spaces. • Assist with stripping linens from guest rooms and perform deep cleaning of assigned areas. • Set up and maintain complimentary hotel lobby functions, as well as meeting room functions. • Deliver service items to guest rooms upon request from the front desk. • Assist with guest luggage as needed, ensuring efficient service. • Complete daily assignments efficiently and within the required timeframe. • Use supplies efficiently, reporting any shortages or maintenance needs to management. • Follow safety procedures, guest requests, and proper protocols for lost and found items. • Acknowledge and greet guests in public spaces, ensuring a friendly and approachable demeanor. • Review daily inventory of supplies needed to complete tasks and assignments. • Perform other similar duties as requested by the supervisor.


POSITION REQUIREMENTS • Must be able to stand for extended periods and move frequently within and around the facility. • Ability to carry or lift items weighing up to 50 lbs and push/pull up to 200 lbs. • Frequently handle objects and equipment needed for maintaining the facility. • Frequently bend, stoop, and kneel to complete tasks. • Communication skills are essential for interacting with guests and team members. • Basic reading and writing skills are needed for reading assignments, completing checklists, and replacing linens and amenities. • Must be available to work flexible hours, including nights, weekends, and holidays.

REQUIREMENTS

The Vista Host Promise: We will inspire unlimited potential for every Vista Host associate and hotel guest. We will do this by serving all whom we encounter with genuine kindness and exceptional hospitality. With these efforts, we will empower, and always advocate for, every person's experience to result in their heartfelt desire to return.