Customer service representative

Client in Peachtree City Looking for a detailed Customer Service Representative. Job duties include the following; • Answers and disperses inbound calls: o To technical service by asking basic diagnostic questions ensuring to receive the most accurate details o Or to other team members as required o Opens support tickets o Assures follow-up with customer • Maintains Customer Satisfaction NPS (Net Promoter Score) surveys. • Clear, fluent spoken and written English • Process, assign, and communicate all return orders to create RMA numbers. • Helps with administrative needs of the entire Operations team. • Sees that Install packets are sent to customers and returned in timely manner before shipping of machine. • Stays informed on and utilizes IT infrastructure in order to streamline and automate communications. • Proactively shares information during every customer interaction about offerings, including, but not limited to: Service Support Plans, Trade Shows, Media Events, Sales Specials. • Maintains a positive outward attitude and creates an inviting atmosphere for customers and employees even in the face of adversity or customer disputes.

salary: $45,000 - $75,000 per year
shift: First
work hours: 8 AM - 5 PM
education: Associate

Responsibilities

• Answers and disperses inbound calls:
o To technical service by asking basic diagnostic questions ensuring to receive the most accurate
details
o Or to other team members as required
o Opens support tickets
o Assures follow-up with customer
• Maintains Customer Satisfaction NPS (Net Promoter Score) surveys.
• Clear, fluent spoken and written English
• Process, assign, and communicate all return orders to create RMA numbers.
• Helps with administrative needs of the entire Operations team.
• Sees that Install packets are sent to customers and returned in timely manner
before shipping of machine.
• Stays informed on and utilizes dynamic IT infrastructure in order to streamline and
automate communications.
• Proactively shares information during every customer interaction about offerings
including, but not limited to: Service Support Plans, Trade Shows, Media Events, Sales Specials.
• Maintains a positive outward attitude and creates an inviting atmosphere forcustomers
and employees even in the face of adversity or customer disputes.

Skills

• Telephone Etiquette
• CUSTOMER ORDERS/SALES
• Customer Relations
• Client Service
• Basic Computer Skills
• Basic Software Skills
• Customer support
• Customer Service
• Active Listening

Qualifications

• Years of experience: 3 years
• Experience level: Experienced

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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.