IT Project Manager II

IT Project Manager – Customer Data

Lead cross-functional IT and Marketing teams delivering customer data and marketing technology initiatives, ensuring high data quality, privacy compliance, and business value realization. Deliver initiatives using iterative, incremental delivery approaches that enable early value realization, continuous feedback, and adaptive planning. Motivated self-starter to learn; project methodology, dynamics of the organization, tools used to support technology delivery. Including KPI's and measured deliverables. Lead project teams on multi-functional, complex projects and handle three or more projects at a time. Strategize, implement, and maintain project initiatives that adhere to defined project management methodologies. Including iterative testing and validation that ensures production readiness, data quality, and stakeholder confidence. Prepare project status reports, including adherence to schedule, budget, risks (RAID) and capable of presenting to management effectively. Work with business and IT to determine objectives, deliverables and success criteria of solutions. Operational support plans developed to support solutions after the project is closed. Some latitude for independent actions and decisions.

Functional Responsibilities:

• Work closely with marketing, IT, data governance, project sponsors, and assigned team members to develop the scope, deliverables, required resources, work plan, budget, and timing for new or active project initiatives
• Manage project for optimal return on investment, and coordinate and delegate cross-project initiatives
• Lead and leverage team members to perform project review meetings and management presentations, creating project delivery plans and backlog-driven work structures, including project milestone schedule, test plan, success criteria monitoring and control, developing procedures, documentation, and system implementation plan.
• Provide spirited, positive leadership of projects. Control the project scope, resources, and quality within budget and schedule to meet objectives.
• Provide analysis, counsel, and direction to management and personnel to analyze problems and develop solutions, as well as assure efficient operation of existing systems and programs.
• Prepare and publish systems project status reports.
• Develop high-level solution definitions. Assist in developing system documentation. Advise on user procedures. Assist in the preparation of general test plan. Coordinate system tests.
• Perform other related duties as assigned.

Specific Job Content:

• This role requires leading major customer data and marketing technology initiatives, often involving multiple source systems and downstream marketing platforms.
• The Project Manager must have leadership skills to manage upwardly to senior executives as well as motivate core team members.
• Demonstrated usage of project delivery practices aligned with PMBOK, including iterative and adaptive delivery approaches.
• Lead or act as a key contributor to Change Management, Performance Management and Release Management processes.
• Facilitate the translation of business needs into technical solutions using judgment to suggest approaches that optimize among customer needs, business constraints, and technological realities.

Competency Requirements:

• Team Work: Acts as an integral part of the respective team. Contributes ideas being respectful and understanding of individual experience and knowledge as compared to others. Willingly takes direction from a variety of other team members. Supports the team through meeting commitments on assignments. Takes lead role for project work within functional team. Fosters effective relationships within assigned team, enhancing overall team collaboration and communication.
• Professional Competence: Seeks out information from other team members and alternative sources regarding industry trends relevant to functional assignments. Understanding of customer data concepts (identity, segmentation, consent). Has achieved management recommended technical and industry training and certifications. Detail oriented in work and analysis. High quality of work in support of team initiatives. Exhibits strong, diverse technical systems skills and strong project management skills.
• Focus on the End Customer: During performance of assigned tasks, watch for any missed opportunities in defined business process, adjusting as required. Communicates scope changes with other team members. Challenge questionable business process changes with the business unit when experience raises questions/doubts. Keep team and program management informed of these situations. Provides feedback to team and program management regarding customer relationships.
• Initiative/Taking Responsibility: Takes ownership for assigned tasks, working to complete them on time with targeted results towards end objectives. Willingly accepts joint ownership for tasks within a project where assigned in lead role. Learns from assigned tasks and through mistakes made, keeping a positive attitude throughout. Exhibits strong initiative and strong analytical thinking. Ability to achieve goals despite obstacles through innovative thinking.
• Communication: Uses speaking and writing skills to effectively convey information, express opinions and motivate others to act. Listens actively. Tailors presentations to the needs of the audience. Demonstrates mastery of information and is persuasive. Willingly shares information with team members and user management.
• Builds Trust: Successfully establishes and maintains partnership with others. Thoughtful consideration of others ideas and concerns (empathetic thinking). Sought after for team membership and leadership. Develops and maintains networks of decision-makers and key influencers.
• Set High Standards of Performance: Has achieved a level of contribution that includes a mastery of the 2 skills relating to: i. Multiple process knowledge. ii. Multiple functional expertise for either technology or business. Capable of leading systems projects with a proven track record to match/demonstrate as much.
• Drive Continuous Improvement: Develop practical systems scope that enhances the business function. When developing project scope, challenge obsolete practices, question accepted truths, and eliminate non-value-added processes.

Education and Experience Requirements:

• Bachelors degree in Information Technology, Business, Marketing or related field required
• 6 Years Experience
• 3+ years Experience leading data, analytics, or marketing technology projects
• Project Management certification a plus, but not required. Emphasis is on demonstrated use of CMM, PMI
• Detail oriented
• Ability to work with cross-functional teams
• Good communication skills

EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."