Center Associate

About the Role:

The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for shipment and operating printers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

Responsibilities:

Delivers outstanding customer service to walk-in customers and telephone inquiries

Continuously practices good listening skills with customers, UPS Store team members, and leadership

Takes ownership of the customer's shipping needs and offers viable solutions

Takes action to learn all product and service offerings, alternative solutions, and industry trends

Operates all equipment, software, and devices in an expert fashion and is willing to teach others

Maintains a clean, organized, and safe working environment

Performs other duties as assigned

Requirements:

High school diploma or GED required

Strong computer skills, including Microsoft Office and Adobe Suites

Outstanding phone skills

Strong verbal and written communication skills, including spelling and math

Prompt, reliable, and responsible

Shifts currently most needed: afternoons and Sundays

Able to lift 40+ pounds

Benefits:

Positive team environment

Flexible schedule

Commissions and monthly bonuses

Optional retirement plan with matching contributions

About Us:

The UPS Store #2636 is a locally owned and operated franchise serving the Eagan, MN community with top-notch shipping, printing, and business services. Our customers count on us for reliable, convenient solutions — and our team members enjoy a supportive work environment where every day brings new challenges and opportunities to grow. Come be part of a trusted brand that makes a real difference for the businesses and individuals we serve!