Front Desk Secretary - Behavioral Health

Job Description

Job Description

Front Desk Secretary – Behavioral Health

Location: Murrieta, CA
Employment Type: Full-Time, In-Person
Schedule: Monday–Friday, 9:00 AM–5:00 PM
Compensation: $45,000–$50,000 annually + Benefits

Position Overview

We are seeking a professional, organized, and personable Front Desk Secretary to join a growing behavioral health practice in Murrieta, CA.

This position serves as the first point of contact for patients, families, providers, and visitors and plays an important role in creating a welcoming, organized, and professional office environment. The ideal candidate will be comfortable working in a behavioral health setting, managing multiple administrative responsibilities, and communicating with individuals in a compassionate and respectful manner.

Previous experience in behavioral health, mental health, psychiatry, substance use treatment, medical offices, or another healthcare environment is strongly preferred.

Key Responsibilities

• Greet patients, families, visitors, and vendors in a warm and professional manner.
• Manage patient check-in and check-out procedures.
• Answer and route incoming phone calls, take messages, and respond to routine inquiries.
• Schedule, confirm, and coordinate patient appointments.
• Assist with intake paperwork, patient forms, and collection of required documentation.
• Maintain accurate patient demographic and administrative information within the electronic health record.
• Communicate appointment reminders, scheduling changes, and general office information to patients.
• Coordinate with clinical staff regarding patient arrivals, scheduling needs, and appointment flow.
• Maintain an organized, clean, and professional front desk and reception area.
• Assist with scanning, filing, faxing, copying, correspondence, and general administrative support.
• Receive and distribute mail, deliveries, and office communications.
• Assist with maintaining office supplies and notifying management of operational needs.
• Protect confidential patient information and comply with HIPAA and privacy requirements.
• Provide courteous support to patients who may be experiencing emotional distress or navigating behavioral health treatment.
• Escalate clinical concerns or urgent patient matters to the appropriate member of the clinical team.
• Assist management and clinical staff with additional administrative projects as needed.

Qualifications

• Previous front desk, receptionist, secretary, administrative assistant, or patient-coordinator experience preferred.
• Experience in behavioral health, mental health, psychiatry, substance use treatment, or a medical office setting is highly desirable.
• Strong customer-service and interpersonal skills.
• Professional, friendly, and comfortable interacting with patients throughout the day.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a busy office environment.
• Strong written and verbal communication skills.
• Comfortable handling sensitive and confidential information.
• Knowledge of HIPAA and patient confidentiality standards preferred.
• Experience with electronic health records, scheduling software, Microsoft Office, and/or Google Workspace preferred.
• Reliable, punctual, and able to maintain consistent full-time attendance.
• Ability to work independently while collaborating effectively with clinical and administrative staff.

Compensation & Schedule

Salary: $45,000–$50,000 annually, depending on experience
Benefits: Comprehensive benefits package
Schedule: Monday–Friday, 9:00 AM–5:00 PM
Location: Murrieta, CA
Work Setting: 100% In-Person