Lead Technician

Job Description

Job Description

Established in 2020, Pinks was born out of the desire to bring dignity back to the blue collar service industry.  Tired of the stigma of workers showing up late or saying they would fix something that they never got around to, Pinks is here to change the narrative by bringing back the days of knowing and trusting the people working on your home or business.  Pink’s is founded on the idea of world class service at a fair price and our Brand Promise is to be The Best Houseguest Ever.  If you possess a passion for delivering unparalleled customer service and desire to be part of a company with a remarkable culture, we look forward to meeting you! 

Join our team at Pink’s as a Lead Technician and help this exciting team, working with clients to make their windows spotless! You will contribute to a fun, fast growing team while making an excellent reputation within the Pinks territory among its customers.  

Lead Technician Role Overview: 

• Cleaning of interior and exterior residential and commercial windows using industry standard techniques and equipment. 

• Cleaning and scrubbing tracks. 

• Cleaning Screens. 

• Power washing brick, siding and concrete. 

• Gutter Cleaning. 

• Leads primarily handle maintenance plans but also handle first-time residential jobs. 

Lead Responsibilities Before the Job: 

• Leads are responsible for everything from start to finish. 

• Each week the leads will need to look ahead at their jobs and make sure they have the materials necessary and are aware of what they are walking into. 

• They communicate with customers about timeliness, sending alerts before arriving. 

• Leads ensure clear communication by discussing job details upon arrival. 

Job Delegation and Oversight: 

• During the job, Leads oversee and delegate responsibilities. 

• They coordinate with their technician, directing tasks like window cleaning. 

• Leads ensure smooth and efficient job progress, preventing bottlenecks. 

• They may partner on certain tasks to maintain quality. 

Job Closeout and Customer Interaction: 

• Leads handle the job's closeout, including customer interaction. 

• They walk through the completed job with the customer. 

• They discuss what went well and any areas that may not have met standards. 

• Leads handle payment forms and gently mention the importance of reviews. 

Ownership and Accountability: 

• The Lead takes ownership of the entire job, including any imperfections. 

• They acknowledge that any tech issues trace back to their delegation or communication. 

• The Lead bears the ultimate responsibility for job success and customer satisfaction. 

• Effective communication and oversight are key to the Lead's role. 

• Leads strive to ensure customers are satisfied and willing to leave positive reviews. 

• The Lead's role is pivotal in maintaining quality and customer relationships. 

• In summary, the Lead plays a central role in coordinating and overseeing job processes, ensuring smooth operations, and maintaining customer satisfaction. Their accountability and communication skills are crucial to our success. 

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