Remote Help Desk Manager - ITIL Leader & Tech Strategist
Y-Tech
New York, NY
- Remote job
Y-Tech is seeking a strategic helpdesk leader to orchestrate support for the Electronic Contract Writing Module and DoD contracting systems, blending leadership with deep technical knowledge to sustain high service levels and drive continuous improvement. You will leverage ITIL v4, manage incidents, and coordinate with contracting officers and program leadership, using ServiceNow and JIRA Service Management to optimize workflow and knowledge management while mentoring teams and ensuring #J-18808-Ljbffr Y-Tech
Vacancy posted 1 day ago
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