Training/Documentation Manager (Hybrid) - 29636

Enlighten, honored as a Top Workplace from USA Today, is a leader in big data solution development and deployment, with expertise in cloud-based services, software and systems engineering, cyber capabilities, and data science. Enlighten provides continued innovation and proactivity in meeting our customers’ greatest challenges.

We recognize that the most effective environment for your projects doesn’t always look the same. Our hybrid work approach ensures that you can make lasting relationships with your team and collaborate in-person to get the job done—while having the flexibility to work from home when needed to achieve focused results.


Why Enlighten?


At Enlighten, our team’s unwavering work ethic, top talent and celebration of innovative ideas have helped us thrive. We know that our employees are essential to our company’s success, so we seek to take care of you as much as you take care of us. Here are a few highlights of our benefits package:
• 100% paid employee premium for healthcare, vision and dental plans.
• 10% 401k benefit.
• Generous PTO + 10 paid holidays.
• Education/training allowances.

Anticipated Salary Range: $115,764.00 - $160,000.00. The salary range for this role is intended as a good faith estimate based on the role's location, expectations, and responsibilities. When extending an offer, Enlighten takes a variety of factors into consideration which include, but are not limited to, the role's function, internal equity and a candidate's education or training, work experience, certifications and key skills. Occasionally positions/roles may include additional non-recurrent compensation and will be addressed by the recruiter during the interview process.

Job Description

Enlighten is looking for an experienced Training/Documentation Manager to directly support operations and assist in growth strategy with special emphasis on defense and government agencies. A key focus of this position includes developing and overseeing the development of markdown-based training content, web-based modules, instructional vignettes, hands-on instructor led training materials, technical user documentation, and contractual deliverables to ensure successful capability rollout and the satisfaction of programmatic requirements.

#LI-DW2 #Mid-Senior Level

Essential Job Responsibilities

• Establish, foster and strengthen relationships between company and targeted government customers.
• Function as a functional manager and work with Enlighten leadership to ensure the client’s operational issues are addressed.
• Responsible for understanding our technology / capabilities and championing accordingly.
• Design content to optimize learning using visual, audio and interactive learning tools.
• Conduct advanced user training courses and curriculum in cyber hunt, log analysis, intrusion investigation, tool / platform usage, and other relevant topics, through use of lectures, demonstrations and hands-on lab exercises.
• Create various content types (videos, articles, one-pagers) with relevant tone and style, adhering to the respective style guides.
• Work with the company marketing team to develop and implement marketing and business plans, operational roadmaps, and action plans for identified targets of opportunity.
• Contribute to the development of new, competitive proposals.
• Expand future opportunities by working with existing customers.
• Identify new market opportunities and target markets. Document and maintain opportunities in company pipeline tools.
• Develop customer relationships and maintain updated knowledge of customer plans, programs, and general market intelligence.
• Develop an external network of solution partners and providers.
• Seamlessly transition between hands-on execution and team guidance, treating mentorship and team leadership as inherent components of senior-level impact.
• Additional duties as assigned.

Minimum Qualifications

• Clearance Requirement: Must obtain and maintain a U.S. Government Security Clearance, but not required on day one; U.S. Citizenship required.
• Minimum of 10 years experience with government training, documentation, and agile development efforts and a B.A. in Business, a technical field, or related field; 8 years relevant experience with Masters in related field; or High School Diploma or equivalent and 14 years relevant experience.
• Must have prior experience with defense or government agencies (e.g., Joint Cyber Commands, Defense Agencies, or military service cyber components).
• Demonstrated experience designing and developing technical training curriculum, syllabi, lesson plans, exams, and short/long-format instructional media.
• Experience directly managing training and technical writing teams consisting of at least a dozen employees.
• Understands budget practices and acquisitions shop with the organizations or has relationships with people who do.
• Strong computer skills including MS Word, MS Excel, and MS PowerPoint.
• Understanding of customer buying teams and how to sell to individual influencers.
• Strong interpersonal skills and the ability to interact effectively with others. Ability to speak in a public forum and provide high level presentations to senior management and higher level government officials.
• Excellent interviewing skills including active listening and empathy.
• Will participate in the full lifecycle of Business Development, including proposal support, staffing, opportunity identification, bid / no-bid analysis, RFI / Market Responses, etc.
• Excellent organizational and attention to detail skills.
• Ability to work independently and as part of a team.
• Travel may be required up to 10% of the time.
• Must be willing to work hybrid the rest of the time with some on-site meetings with the local Enlighten team in Columbia, MD. Flexibility is essential to adapt to schedule changes as needed.

Preferred Requirements

• Experience with Software Engineering, Cloud Technologies and Cyber Security.
• Technical background strong enough to determine system requirements and work closely with engineering and management to ensure accurate design and estimating would be an asset, but not required.
• Any previous BDP (Big Data Platform) and/or Joint Cyber Warfighting Architecture (JCWA) Common Runtime Stack for Data (JCRS-D) experience is a huge plus.
• Experience with optimizing learning content for various platforms including distance learning.
• Experience with creating Web-based Trainings in Markdown.
• Experience with Camastia and/or Google Vids.

We have many more additional great benefits/perks that you can find on our website at