Customer ServiceSchool Outreach Center Coordinator Burbank Office

Benefits:

401(k)

Flexible schedule

Opportunity for advancement

Benefits/Perks

Competitive Compensation + productivity bonus

Career Growth Opportunities

Job Summary

We are seeking a friendly and professional with Inside Sales/Customer Service experience to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs, and provide helpful solutions that ensure they have a great customer service experience with our company.

Responsibilities

Place outbound calls and receive inbound calls

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Refer to premade scripts for a variety of customer service topics

Upsell products and services when appropriate

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Attend training to maintain up-to-date skills and knowledge

Qualifications

High school diploma/GED

Previous experience as a call center representative, or inside sales representative, or a similar role is preferred

Must be Result oriented. This is a high-paced environment.

Excellent phone and verbal communication skills

Understanding of active listening techniques

Familiarity with Customer Relationship Management (CRM) programs

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively