Client Care Concierge

Client Concierge

Are you passionate about delivering exceptional client service? Bulger Veterinary Hospital in Lawrence, MA, is looking for a dedicated and enthusiastic individual to join our team as a full-time Client Concierge within our General Practice department. Compensation: $21 - $23 pending experience & skillset.

Schedule:

• Monday/Tuesday/Thursday/Friday 7a - 2p
• Wednesday 7a - 3p

Full Time Benefits:

• Uniform Allowance
• Paid Time Off
• Medical, Dental, Vision
• 401(k) with employer matching
• Employee Pet Discount
• Short & Long-Term Disability
• Health Savings & Flexible Spending Accounts
• Life Insurance
• Professional Development Assistance
• Employee Referral Program

Responsibilities:

• Assist with financial processing and address any general questions during the visit.
• Ensure a smooth check-out process by preparing and reviewing documents and medical records accurately.
• Admit and discharge pets, schedule follow-ups, and maintain client/pet records in accordance with Ethos and legal requirements.
• Act as the primary coordinator between departments for a seamless interdepartmental visit.
• Keep clients informed of the pet's progress, treatment, changes in cost, and next steps.

Qualifications:

• You have a demonstrated track record of excellence in client service and a genuine passion for creating memorable experiences. Your commitment to going above and beyond sets the stage for a truly rewarding experience for our clients!
• You have the extraordinary ability to articulate ideas clearly, foster meaningful connections, and navigate intricate scenarios effortlessly.
• You possess an innate talent for organizational brilliance, where every detail finds its perfect place, and efficiency becomes second nature. Your organizational skills will be the heartbeat of our success!
• Your ability to foster a warm atmosphere will not only make clients feel comfortable but will also contribute to a memorable and positive experience for both clients and their cherished pets. Let's make every visit a delightful and inviting experience!
• We're seeking an individual with unparalleled interpersonal finesse, someone who not only excels at developing relationships but truly masters the art of maintaining positive working connections.
• Fluent English skills (speaking & reading) are required for the role.

Why Your Experience Matters: If you've thrived as a veterinary receptionist, medical secretary, or customer service representative, your journey aligns perfectly with the exciting opportunities that await you at Bulger!

• Specialized Insight: If you've been a veterinary receptionist, you already understand the unique dynamics of the veterinary world, making you a valuable asset from day one.
• Medical Secretary Expertise: Your background as a medical secretary brings a level of precision and attention to detail that is crucial in ensuring accurate documentation and smooth processes.
• Customer Service Excellence: If you've excelled in customer service, you know the importance of building positive relationships. Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.

About Us: At Bulger, we pride ourselves on providing comprehensive care, including General Practice, 24-hour Emergency Services, and Specialty Medicine. As a Client Concierge, you'll play a crucial role in ensuring that every pet owner's experience is exceptional throughout their process. Be part of an environment that values your dedication to exceptional client service and join our team! Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.