Clinic Assistant Casual Float

Job Title

This position is an on-call position that will be working in multiple locations and will primarily float to the following clinics: (Role will float to HP Como, HP Saint Paul, HP Nokomis Clinic, HP Bloomington, HP Inver Grove, HP Nokomis, HP Apple Valley and HP Eagan Clinics) Could include other locations in the future.

Job Description

Service excellence is to be centered on patient care and patient relationships and is the responsibility of all employees. Teamwork is the norm and all employees will be held accountable to work as effective team members. This position is a vital point of contact for a patient entering the HPMG Clinics. This position facilitates the process of scheduling appointments and has responsibility for accurate collection of current financial and demographic information. This position directly impacts revenue collection for the medical group.

Customer Service

• Putting the patient first at every opportunity
• Listening to understand each patient
• Showing concern for each patient
• Acting individually and with others to meet each patient's needs

Check-in and Co-pay Administration

• Check in patients in an accurate and professional manner
• Identify and accurately collect co-pays or appropriate fees
• Use computer-based system to verify patient information
• Understand and communicate benefit changes to members, or refer to appropriate resource
• Communicate wait times in a diplomatic manner
• Direct patients to the appropriate care area
• Prepare reconciliation report
• Provide patients with appropriate forms, questionnaires, etc.

Computerized Appointment Scheduling for appointments

• Schedule appointments in an accurate and timely manner according to Advanced Access principles
• Maintain knowledge of appointment scheduling practices
• Maintain knowledge of appointment scheduling policies and procedures

Registration and Verification

• Complete the registration process, including reviewing the registration information for completeness and accuracy and obtain further information, if necessary
• Verify insurance eligibility, if necessary
• Register patients in an accurate, efficient, and timely manner
• Identify appropriate account type, e.g., Workers compensation, Motor Vehicle Accidents, etc.

Specialty Appointment Coordination

• Provide patient with information required to schedule specialty appointments

Facilitate timely and accurate flow of communication within the clinic

• Answer telephone and respond appropriately to the caller
• Take and relay messages requiring follow-up to appropriate individuals
• Prepare records and materials for new patient appointments
• Assist with the clerical duties of the clinic, e.g., faxing information, making copies, etc.

Maintain open communication with Appointment Center to ensure patient and provider needs are met

• Coordinate schedule templates
• Coordinate emergency schedule changes
• Coordinate schedule holds consistent with Advanced Access principles
• Coordinate schedules regarding provider vacation, rounding, and other out of clinic changes

Perform other duties as assigned

About Us

At HealthPartners we believe in the power of good good deeds and good people working together. As part of our team, you'll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

We're a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We're working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed to Support Your Total Health As a HealthPartners colleague, we're committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.