Office Services Specialist

Job Description

Job Title: Office Services Specialist

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Location: Denver, CO (Onsite)

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Duration: 02+ Months Contract (Temp to Perm)

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M-F (8:00 AM - 5:00 PM)

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Overview

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• Manage daily Office Services operations for a small to medium-sized site and supervise one on-site employee.
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• Oversee copy, mail, fax, hospitality, reception, imaging, courier, and managed print services.
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• Serve as the primary client contact, maintain strong customer relationships, and ensure services meet contractual and service-level requirements.
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• Coordinate daily workflow, staffing, service quality, reporting, and business reviews.
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• Create a professional, customer-focused environment and support continuous process improvement.
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Responsibilities

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• Lead, train, coach, cross-train, and evaluate direct reports while supporting career development and performance management.
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• Prioritize competing responsibilities and communicate team goals and expectations effectively.
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• Ensure appropriate staffing by matching employee skills and resources with operational demands.
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• Monitor service quality, compliance, audits, deadlines, and Service Level Agreements.
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• Maintain regular communication with the client and address service issues, process gaps, and scope changes.
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• Identify opportunities to improve business processes while maintaining financial and contractual requirements.
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• Support customer presentations, reporting, business reviews, and other site-required documentation.
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• Resolve issues related to pricing, orders, and invoicing in coordination with sales.
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• Apply effective service management tools and processes to improve operational quality.
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• Demonstrate knowledge of products, services, and technology to identify appropriate solutions.
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• Motivate employees and recognize achievements while maintaining a positive work culture.
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• Perform other duties as assigned.
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Requirements

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• High school diploma or GED required.
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• 3–5 years of related work experience, preferably in B2B, technical, professional services, or hospitality environments.
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• At least 2 years of previous management or team supervision experience strongly preferred.
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• 3–5 years of customer-facing experience required.
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• Strong knowledge and understanding of technology and Microsoft Office 360.
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• Excellent professional written and verbal communication skills.
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• Strong customer service, problem-solving, presentation, and technical aptitude.
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• Ability to manage multiple priorities and work independently with minimal oversight.
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• Professional and highly organized with a strong customer-focused approach.
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• Ability to build and maintain strong client relationships.
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• Ability to regularly walk throughout the office and stand, bend, reach, stretch, or move materials as needed.
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• Ability to lift and carry packages, supplies, and other materials weighing up to 50 lbs.
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• Business casual/professional attire required for a law-office environment.
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• No driving required.
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• Interview process includes virtual and in-person meetings.
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