Loan Operations Team Lead

Position Overview: The Loan Operations Team lead will be a working manager with individual contributions to the workload along with supervisory duties. This position is responsible for maintaining accurate records, verifying documentation and facilitating communication between various departments to ensure timely loan disbursement from the Loan Operations team. The Lead will oversee and improve all lending responsibilities of the loan department. A qualified candidate will have an extensive background in loan servicing and documentation. As the team leader, this position will ensure the team is compliance with regulatory requirements related to all loans.

Primary Duties:

• Customer Inquiries: respond promptly and accurately to customer loan inquiries, providing exceptional service and support
• Loan Transactions: assist bank staff and customers with various loan transactions, ensuring accuracy and compliance
• Loan Tracking: Input and maintain loan information in the loan tracking system ensuring data integrity and up-to-date records
• Workflow Adherence: ensure all loans follow established workflow processes and procedures, maintaining consistency and compliance
• Escrow Management: manage escrow accounts, including the input and tracking of auto and homeowner's insurance, ensuring accuracy and timeliness
• Documentation Tracking: assist with tracking required loan documentation, ensuring completeness and compliance
• File Imaging: Scan and image loan files, maintaining organized and accessible records
• Regulatory compliance: adhere to all applicable federal laws, regulations, and company policies, ensuring compliance in all aspects of loan operations
• Confidentiality: maintain customer confidentiality by safeguarding sensitive information
• Loan Input: upload loan data accurately and timely to Core banking software
• Additional Duties: perform additional duties and special projects as assigned, contributing to the overall success of the loan operations team

Education, Skills and Experience:

• Attention to detail: demonstrated ability to maintain accuracy and thoroughness in tall tasks
• Problem Solving: strong analytical skills with the ability to identify issues and implement effective solutions
• Self-Motivation: Proactive and driven to achieve tasks independently and efficiently
• Numerical Proficiency: advanced ability to accurately calculate numbers and perform analytical analysis
• Multi-tasking: strong ability to manage multiple tasks simultaneously, adjusting priorities as needed
• Technical proficiency: High level of proficiency with email, Microsoft office and internet applications
• Team Collaboration: Ability to work well in a team environment
• Customer Service: ability to provide excellent customer service in all communication channels, to both internal and external customers
• Minimum High school diploma
• 10+ years banking experience in a loan operations and documentation role
• Strong time management skills and proven ability to work collaboratively to reach goals
• Excellent interpersonal, conflict resolution and leadership skills
• Good understanding of financial institutions products and services.
• Proficient with Office 365 products and strong experience utilizing core banking applications

NOTE: This job description is not intended to be all-inclusive, other duties may be assigned.

Citizens State Bank also offers the following benefits:

• Medical, Dental, Vision, Health Savings account
• Wellness incentives with rewards $$, Health Savings Employer match, Health Reimbursement accounts
• Short and Long Term disability (employer paid after 1 year)
• 401K retirement savings with employer match
• Employee Relief Fund
• Tuition reimbursement
• Employee Assistance Program
• Company Logo Wear
• Paid Holidays,PTO, Volunteer, Bereavement