Lead Medical Assistant

The Lead Medical Assistant (MA) supports providers and leads MA team operations to improve efficiency, coding accuracy, and care gap closure in value-based and post-acute settings.

Location: Home base will be CFL Behavioral Hospital, but the Lead MA will need to be available to travel and assist at UBC, Palm Point, and Park Place.

Pay Range: $18-20/hourly

Key Responsibilities
• Leads and facilitates provider support and chart preparation
• Assist with documentation, scribing, and note creation as needed
• Identify and close care gaps; support coding and documentation accuracy across MA team
• Partner with leadership on quality assurance, auditing, ACO performance, and additional projects as needed
• Support internal meetings, agendas, and follow-up actions as needed
• Prepare case summaries for high-risk patients as needed
• Review orders in EMR (e.g., PCC) and assist with coordination of care as needed
• Support appeals and grievances documentation as needed
• Co-develop team processes
• Train and mentor MA team; create job aids, memos, and training materials and facilitate training sessions as needed

Qualifications
• Certified Medical Assistant
• 3+ years clinical experience (SNF, post-acute, or value-based preferred)
• Experience with chart prep, care and coding gaps, and provider workflows
• Strong communication and organizational skills
• EMR experience (Aarista, PCC preferred)

Success Measures
• Provider efficiency and satisfaction
• Care gap closure and coding accuracy
• Chart prep completeness
• Team performance and workflow adherence