Patient Access Specialist
Paycom
- Patient Access SpecialistTuscaloosa - Tuscaloosa, AL 35401## OverviewSalary Range$40,000.00 - $42,000.00 SalaryLevelExperiencedPosition TypeFull Time## DescriptionThe Patient Access Specialist under the supervision of the Chief Medical Systems Officer will facilitate patient access to healthcare services and support the delivery of high-quality patient care. The Patient Access Specialist will ensure that patients have a smooth and efficient registration process when accessing healthcare services. The Patient Access Specialist will follow all clinical protocols, agency policies and procedures to include confidentiality, HIPPA, and OSHA while operating within the State of Alabama regulations. The Patient Access Specialist is willing to work in a diverse environment and is comfortable working with unique populations.**Essential Functions:*** Face and voice of the agency.* Provide excellent customer service in a diplomatic and compassionate manner when engaging in face-to-face, phone, and electronic contact with all clients of Five Horizons Health Services.* Must be able to meet with patients in their various stages of care and be compassionate to their situation and be able to communicate effectively with them and their families.* Calls patients before appointments to remind them of documentation to bring in i.e., driver’s license, insurance cards, enrollment letter, and confirm appointments.* Solicit client demographic information and insurance information each visit.* Scan all required documents into the EMR.* Verify the presence of all applicable paperwork on the patient account to include but not limited to consent for treatment, financial responsibility, etc.* Obtains signature for filing on all required forms prior to clients being seen in the clinic for billing purposes and/or eligibility.* Make corrections to patient information as necessary.* Collect co-pays, deductibles, and patient outstanding balances upon service date and print patient summaries.* Collects third party recipient health cards, obtains photocopies of the card, and explains the program to the beneficiaries.* Complete insurance verification before checking in patients; discuss coverage and expected out of pocket costs that may be associated with treatment.* Utilize EMR to send tasks to clinical and social services team members.* Keep provider schedules updated throughout the day (cancellations, no-shows, add-ons, etc.)* Answers telephone and direct calls to appropriate staff member/department.* Maintains an updated list of all departments, personnel, and extensions to ensure proper transfer of calls.* Perform any other duty as assigned.* Attention to detail* Completes all tasks fully according to their specification* Well organized and responsible* Ability to meet attendance requirements of regular and predictable attendance* Ability to work with limited supervision* Comply with all FHHS core policies and procedures* Ability to interact positively with co-workers, managers, supervisors, clients, and vendors to be a good representative of FHHS.## Qualifications**Education/Professional:*** High school diploma or equivalent* Minimum of 2 years’ medical office experience* Comfortable in interacting and communicating with unique and/or diverse populations.* EMR Experience* Healthcare finance and/or healthcare insurance experience* Knowledge and experience in a healthcare setting, especially patient scheduling and/or registration**Physical Requirements*** Work is primarily office-based.* Must be able to lift at least 30 pounds.* Occasional carrying, pushing, and pulling.* Standing and/or sitting for extended periods of time* Physical ability to participate in training sessions, presentations, and meetings.**Other Duties: Patient Access Specialist**Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of an employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
- J-18808-Ljbffr Paycom
Vacancy posted 2 days ago
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