Quality Analyst - Banking documentation

Job Title: Quality Analyst Location: Milwaukee, WI (Lewis Center, 615 E. Michigan Street, 53202) Duration: Contract - 6 months Pay Range: $22/hr $24.75/hr (W2) Job ID: 410769 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking a Quality Analyst to join our dynamic team. The ideal candidate will have strong experience in financial services or mutual fund operations, quality control, and productivity/accuracy measurement and a proven ability to ensure compliance with internal and regulatory standards while driving accuracy, timeliness, and continuous improvement. Responsibilities: Monitor and evaluate work quality against timeliness, accuracy, and productivity standards. Document quality issues, performance measures, and quality improvements for management review. Provide input to assist with employee training and performance feedback. Ensure proper application of and compliance with internal and regulatory standards, guidelines, and procedures. Independently analyze complex cases that may fall outside established procedures. Verify processing of shareholder transactions, both financial and non-financial, for accuracy and completeness. Analyze new account setups and maintenance for accuracy and control adherence. Review shareholder correspondence and/or Contact Center transactions for content, clarity, verification, and error detection. Communicate discrepancies and reference data issues to appropriate parties and drive resolution. Maintain group standards for volume and accuracy and support a culture of continuous improvement and risk-based thinking aligned to ISO 9001. Required Skills & Qualifications: Detail orientation with strong critical thinking and problem-solving skills. Effective verbal and written communication with collaboration skills. Proficient computer skills, especially Microsoft Office applications. High school diploma or equivalent required. Preferred Skills: Undergraduate degree in business or related field, or equivalent work experience. Background in finance and familiarity with mutual fund products and services. One to two years of experience in quality analysis/measurement or mutual fund operations. Knowledge of productivity and accuracy standards within mutual fund operations. Ability to manage multiple tasks in a dynamic environment with minimal supervision. Additional Role Details Onsite five days a week for training. Hybrid may be considered afterward based on key factors. Parking is available at cost. Potential for temp-to-perm based on fit, not guaranteed. Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits Opportunities for growth with global clients A supportive, inclusive culture that values innovation and people Exposure to cutting-edge technologies and projects About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume.