RoofSHIEILD Operations Leader

Are you looking for a reputable, stable company with supportive management who will value what you bring to the organization? If you are a self-motivated individual with great work ethic, then we would love to get to know you! About GSM Services GSM Services is a 4th-generation family-owned business , proudly serving the Greater Charlotte area for nearly 100 years. We’ll celebrate our 100 years in business in 2027 , a testament to our stability and commitment to excellence. Our focus is on commercial roofing and air conditioning services within a 50-mile radius of Charlotte, NC , and the majority of our projects are negotiated with repeat customers who trust us for quality and reliability. The great people we add to our team enjoy a fun, friendly workplace where we provide training and benefits to allow us to keep them for years. Our high standards and uncompromising commitment to customer satisfaction has made GSM Services a success and a great place to work. We are always looking for qualified individuals who are willing to provide the highest quality of work possible. GSM Services wants to be the best place to work in our region and it takes teamwork to come together, work together and succeed together. NOW HIRING: RoofSHIELD Operations Leader GSM Services | Lead the Team. Deliver WOW Service. Build Something Great. Are you an experienced roofing professional ready to take the next step in your career? Do you have a passion for leading people, delivering exceptional customer service, and ensuring projects are completed safely, efficiently, and to the highest standards? GSM Services is looking for a driven, experienced RoofSHIELD Operations Leader to lead and grow our RoofSHIELD Division! This is an exciting opportunity for a strong leader who understands roofing operations, thrives on planning and problem-solving, and knows how to bring out the best in a team. In this role, you will oversee daily operations, coordinate production and resources, develop team members, and ensure every project reflects GSM Services’ commitment to quality, safety, and our culture of WOW service. What You'll Do Lead Operations & Drive Production Oversee the leadership and production of the RoofSHIELD Division. Coordinate daily schedules, dispatch, materials, equipment, and resources to keep projects moving efficiently. Partner with the Field Supervisor to establish production plans, resolve challenges, and keep projects on schedule and within budget. Participate in strategic planning, forecasting, and post-job reviews to continually improve performance. Champion Safety & Quality Promote a strong safety culture and ensure compliance with GSM Services safety standards. Work with the Field Supervisor and Safety Director to identify concerns, conduct inspections, and implement corrective actions. Ensure quality checks, morning huddles, and proper job documentation are completed consistently. Provide leadership, direction, and support to the Field Supervisor and field teams. Conduct crew meetings, coordinate training, and support coworker development. Participate in hiring and performance management to build a strong, accountable, and successful team. Deliver Exceptional Customer Service Build lasting customer relationships and address concerns with professionalism and urgency. Maintain proactive communication with customers, dispatch, field personnel, and company leadership. Ensure customers receive timely updates, clear expectations, and the exceptional service they deserve. What We're Looking For 10+ years of experience in the roofing industry or a related field, with strong roofing operations knowledge. Working knowledge of roofing systems and materials, including built-up roofing, TPO, PVC, EPDM, metal, modified bitumen, and other roofing applications. Knowledge of roofing tools, equipment, decking, and structural materials. Strong leadership, communication, planning, and organizational skills. The ability to manage multiple priorities, solve problems, and make sound decisions. A commitment to safety, quality workmanship, accountability, and customer satisfaction. Integrity, teamwork, resilience, and a customer-first mindset. Computer skills, including scheduling, spreadsheets, databases, and word processing. At GSM Services, we believe in taking great care of our team—on and off the job. Our coworkers enjoy a comprehensive benefits package designed to support your health, growth, and overall quality of life, including: Paid Time Off (PTO) to recharge and enjoy life outside of work Paid Holidays throughout the year Health Insurance with quality coverage options Dental and Vision Insurance 401(k) Retirement Plan with company support Profit Sharing Program —your contribution helps us grow, and you share in the success Life Insurance paid by the company Short-Term Disability Coverage Company Vehicle (role-dependent) Branded Uniforms provided at no cost Company-Paid Training & Professional Development Tuition Reimbursement to support continued education Apprenticeship Opportunities for skill-building and career progression Recruitment Incentive Bonus Program Health & Wellness Program A Supportive, People-First Workplace Culture #J-18808-Ljbffr