Veterans Patient Access Coordinator - 991322

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Primary Purpose

Facilitates and enhances access to healthcare services for veterans. Coordinates appointments, provides support for veterans navigating healthcare systems, and ensures veterans receive timely and efficient care. Serves as a liaison between veterans, healthcare providers, and various support services.

Job Category

Non-Exempt

Essential Job Functions

1. Coordinates patient access operations, including registration, insurance verification, scheduling, and patient flow, while maintaining accurate demographic, insurance, and account information in electronic systems to ensure compliance and a positive patient experience.

2. Schedules patient appointments and manages provider schedules to maintain efficient clinic flow and support operational and educational requirements.

3. Verifies insurance eligibility, processes referrals and authorizations, and ensures required documentation is completed prior to patient visits.

4. Collects patient payments, explains financial responsibilities, and supports patient account management including payment plans and account inquiries.

5. Enters, reviews, and updates patient data within electronic medical records and billing systems to ensure accuracy of patient information and financial transactions.

6. Monitors patient flow and patient queues to assist in coordinating timely care and efficient use of clinic resources.

7. Responds to patient inquiries and resolves concerns while providing high-quality customer service in accordance with institutional standards and HIPAA regulations.

8. Communicate effectively with faculty, students, residents, and administrative staff to coordinate patient scheduling and operational needs.

9. Assists with insurance billing processes and ensures accurate documentation for third-party insurance and self-pay patients.

10. Performs other duties as assigned to support clinic operations.

Job Requirements

Required Knowledge, Skills, & Abilities:

Knowledge: 1. Proficient knowledge of MS Office Suite (Outlook, Word and Excel). 2. English Language - General knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. 3. Customer and Personal Service - General knowledge of principles and processes for providing customer and personal services. This includes needs assessment, meeting quality standards for services, and evaluation of user satisfaction.

Skills: 1. Active Listening - Proficient skills in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. 2. Speaking - Advanced skills in talking to others to convey information effectively. 3. Critical Thinking - Proficient skills in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. 4. Reading Comprehension - Advanced understanding of written sentences and paragraphs in work-related documents. 5. Judgment and Decision Making - Proficient skills in considering the relative costs and benefits of potential actions to choose the appropriate one. 6. Writing - Advanced skills in communicating effectively in writing as appropriate for the needs of the audience. 7. Complex Problem Solving - Proficient skills in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. 8. Service Orientation - Proficient skills in actively looking for ways to help people. 9. Communication - Excellent verbal and written communication skills, with the ability to create engaging content.

Abilities: 1. Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. 2. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. 3. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (including finding a relationship among seemingly unrelated events). 4. Collaboration - Ability to work effectively with colleagues and supervisors. 5. Ability to enter and verify information with accuracy. 6. Ability to maintain confidential information.

Physical Requirements and Working Environment: 1. Speech Recognition - Must be able to identify and understand the speech of another person. 2. Speech Clarity - Must be able to speak clearly so others can understand you. 3. Near Vision - Must be able to see details at close range (within a few feet of the observer). 4. Travel - Must be able to travel on a daily and/or overnight basis. 5. May be required to work nights or weekends. 6. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties. 7. May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils, and computer keyboards.

Required Certifications/Licensures

Required Education: High School Diploma or Equivalent

Major (if required): None

Required Experience: High School Diploma with a minimum of two (2) years of related experience in customer service, patient access, medical office, or administrative operations.-OR-Associate's degree with one (1) year of related experience.

Preferred Qualifications

1. Experience working in a dental, healthcare, or academic clinical environment. 2. Experience with Electronic Medical Record (EMR) systems. 3. Experience with insurance verification and patient billing processes. 4. Bilingual (Spanish/English or Creole/English) preferred.

Is this a safety sensitive position?

No

Background Screening Required?

Yes

Pre-Employment Conditions

Sensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary.

NSU is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.