Lead Medical Support Assistant

Lead Medical Support Assistant

Duties for this position include, but are not limited to:

• The Lead MSA assists the unit with complex and non-standard procedures, including clinical flow processes related to access to care across multiple clinics, specialties, and/or community resources. Assignments at this level include but are not limited to: ensuring accurate and timely scheduling of appointments; providing guidance to staff members, to include changes in policies and procedures; creating and maintaining employee work schedules; and acting as a liaison among Advanced MSA staff, patients, and other interdisciplinary staff to resolve day-to-day conflicts.
• The LMSA is a working lead and will be assigned to work alongside other MSAs. The LMSA will not take disciplinary action or approve leave.
• The Lead MSA will serve as a trainer for MSAs and AMSAs. He/she will be responsible for closely monitoring the work of new and experienced MSA staff and confer with the Supervisory Medical.
• Support Assistant in developing action plans to improve performance, processes and procedures to promote efficient and effective clinic operations in compliance with established MAS and health care system's standard operating procedures.
• The LMSA is responsible for maintaining, running, trending, tracking, printing and presenting special and required reports that reflect overall clinic operations and efficiency.
• The LMSA will work as a Lead in multiple areas which includes Primary Care, Specialty Care, Ward Administration, Call Center, and Specialize Care Team within Medical Administration Service's Ambulatory Care and Processing Section within the health care System.

Work Schedule: Monday-Friday: 7:30am-4:00pm. Subject to change based on the needs of the facility.

Recruitment/Relocation Incentives (Sign-on Bonus): Not authorized.

Permanent Change of Station (Relocation Assistance): Not authorized.

Pay: Competitive salary and regular salary increases.

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year).

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework: Not Available.

Virtual: This is not a virtual position.

Functional Statement #: 586-01481-F

Permanent Change of Station (PCS): Not Authorized.

PCS Appraised Value Offer (AVO):