Café General Manager

Job Description

Job Description

Description: Cafe General Manager Mountainside Cafe - Falls Village, CT

At Mountainside Treatment Center, our café is more than just a dining space—it’s a vibrant, community-centered environment and a key part of our clients’ recovery journey. We’re seeking a Café General Manager who brings strong operational leadership and a passion for mentorship, hospitality, and impact. In this role, you’ll oversee all aspects of café operations while also shaping a unique vocational training program that helps individuals build confidence, skills, and a path forward. If you’re someone who thrives in a fast-paced environment, loves developing teams, and wants your work to make a difference beyond the bottom line, this is a rare opportunity to do both.

Schedule: Wednesday – Sunday
Shifts typically fall between 6:00 am – 4:00 pm, with standard shifts of 6:00 am – 2:00 pm or 8:00 am – 4:00 pm.
Candidates must have flexibility to work either shift based on business needs.

Your Role:

Lead & Grow the Business

• Own full café operations across front-of-house, back-of-house, and property
• Manage budgets, forecasting, and P&L performance with a focus on sustainable growth
• Drive revenue through creative strategies, including expanding catering and takeout offerings
• Monitor inventory, vendor relationships, and cost controls to stay within budget targets

Inspire & Develop Your Team

• Lead, coach, and develop a diverse team including kitchen staff, FOH team members, and supervisors
• Create clear growth paths, training plans, and performance goals for staff
• Conduct regular performance reviews and provide ongoing feedback and mentorship
• Step in as needed to support daily operations and maintain team continuity

Create an Exceptional Guest Experience

• Set and uphold high standards for hospitality, service, and cleanliness
• Resolve guest concerns with professionalism and care
• Continuously improve workflows and service delivery to enhance the customer experience

Champion a Unique Vocational Program

• Design and standardize café roles as part of a structured vocational training program for clients
• Provide hands-on coaching and mentorship to help clients build transferable job skills
• Track progress and ensure measurable growth throughout each client’s experience
• Collaborate closely with clinical and extended care teams to support recovery outcomes

Drive Operational Excellence

• Oversee scheduling based on business trends, seasonality, and special events
• Ensure compliance with all health, safety, and regulatory requirements
• Maintain accurate reporting across financial, operational, and personnel metrics
• Identify opportunities to improve efficiency, reduce waste, and enhance overall performance

Qualifications:

• High School Diploma or equivalent required
• 2+ years of restaurant management experience (5+ years in restaurant/hospitality strongly preferred)
• Strong leadership skills with a passion for coaching and developing others
• Proven ability to manage budgets, forecasts, and operational performance
• Exceptional customer service mindset with attention to detail
• Experience in training, onboarding, and team development
• ServSafe Certification required
• Comfort working in a mission-driven environment supporting individuals in recovery
• Strong communication, organization, and problem-solving skills
• Proficiency with Microsoft Office and general business systems

Why Join Mountainside?

• Be part of a mission-driven organization making a real impact in people’s lives
• Lead a café that blends hospitality, community, and purpose
• Opportunity to build and shape a vocational program from the ground up
• Work alongside a collaborative, multidisciplinary team
• Grow your career in a supportive and values-driven environment

Compensation :

The base rate of pay for this position is $70,000 - $75,000 per year. Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, experience, scope and complexity of role responsibilities, geographic location, performance, and working conditions.

Benefits:

• Comprehensive benefit package
• Paid Time Off (which increases after 1 year with Mountainside)
• Paid holidays including a Multicultural Holiday
• 401(k) with employer matching
• Free meals while working on the Canaan campus
• Monthly $75.00 wellness reimbursement. Our Wellness Reimbursement benefit is meant to encourage employees to engage in productive self-care to avoid burnout and compassion fatigue.

About Mountainside:

Mountainside Treatment Center is a dynamic, fast-paced and growing recovery facility that values innovation and an obsession with providing Best in Class service to our Clients. Founded in 1998, we are a leading behavioral healthcare provider dedicated to treating alcohol dependency and drug addiction. Accredited by The Joint Commission and CARF for its high standards of care, Mountainside seeks out passionate and talented individuals to join its staff. We believe that every employee, regardless of position, plays a vital role in our success.