Program Manager

Program ManagerProgram Manager — Army MEPS Administrative SupportLeading Solutions, LLC Location: Remote; must reside in the Fort Knox, Kentucky area Schedule: Full-time, Monday–Friday, 9:00 a.m.–5:00 p.m. EasternAbout the opportunity Leading Solutions is seeking an experienced Program Manager to lead administrative support services for the Army recruiting mission across 41 Military Entrance Processing Stations. This role oversees a nationwide team of 41 General Clerk III employees who help Guidance Counselors maintain accurate applicant records, track medical documentation and waivers, and keep applicant processing moving. We are looking for a leader who understands Army and MEPS operations, supports employees, communicates clearly with customers, and follows through on staffing and performance commitments. As the designated Program Manager, you will be responsible for daily contract performance and serve as the company's primary management point of contact for the government customer.What you will doLead and support a geographically dispersed administrative workforce across 41 MEPS locations.Coordinate hiring, onboarding, training, attendance, coverage, employee performance, and vacancy resolution with company support teams.Build productive working relationships with the COR, contracting staff, Guidance Counselors, and other government stakeholders.Monitor applicant-processing support, documentation accuracy, deadlines, follow-ups, and resolution of administrative issues.Develop and maintain quality control procedures, review performance, and address service deficiencies.Prepare monthly staffing and activity reports, maintain program records, and participate in customer meetings and program reviews.Coordinate background screening, system access, required training, privacy protections, and government property accountability.Manage program transitions and maintain continuity of services.What you will needAt least 10 years of progressive experience in Army operations, including experience managing, staffing, overseeing, and completing the same or similar work.Demonstrated knowledge of MEPS operations and scope.Proficiency with Microsoft Word, Excel, PowerPoint, SharePoint, and standard office tools.Strong English communication and business writing skills, knowledge of Army protocol, and a professional customer-service approach.Knowledge of, or ability to learn, Army correspondence requirements under AR 25-50.Ability to meet and maintain required government suitability, background screening, and access requirements.Residence in the Fort Knox, Kentucky area and availability Monday–Friday from 9:00 a.m.–5:00 p.m. Eastern, excluding federal holidays and applicable government closures.Eligibility under the contract's USAREC employment and family-member conflict-of-interest restrictions.Experience that will help you succeedLeading teams across multiple locations.Supporting Army recruiting, MEPS, or Guidance Counselor operations.Managing government service contracts, quality control, staffing, and customer reporting.Working with Army applicant-processing systems such as MIRS, ARISS, MHS Genesis, and Recruiter Zone.