Customer Support Representative

Job Description

Job Description

Job Title: Customer Support Representative
Company Name: Kelly Services
Location: Onsite in Toledo, OH ($18 per hour) — Remote on Fridays
Job Type: Full-time Summary of the RoleJoin Kelly Services as a Customer Support Representative supporting customer solutions team. You will serve as the first point of contact for customer inquiries, providing quality service and information about products and warranties. This full-time position works 8 hours per day between 8am-6pm, Monday through Friday. Candidates must be flexible and available for schedules that may fluctuate based on business demand. On Fridays, this role operates remotely — candidates must have reliable internet access. Main Responsibilities

• Handle incoming customer calls, emails, and web inquiries about products and warranties
• Ensure timely and professional responses to all inquiries
• Enter relevant information into  system
• Provide step-by-step instructions regarding website navigation, warranty claim or claim status, and product information
• Advise customers on new products and programs to promote the  brand and drive sales
• Follow up with customers as needed
• Maintain quality standards, accuracy, adherence to schedule, and attendance

  Job Requirements Minimum Qualifications:

• High School diploma or equivalent (Associate or Bachelor’s degree preferred)
• At least one year experience in a customer-facing environment

Experience:

• Building materials background desirable
• 1–3 years prior customer service experience
• Experience in team environments
• Ability to work independently

Knowledge, Skills & Abilities:

• Excellent oral and written communication
• Proficient typing and MS Office Suite skills (Outlook, Word, Excel)
• Ability to identify customer needs and solve problems using sound business judgment
• Attention to detail, multi-tasking, and adaptability in a fast-paced environment
• Customer and team focused, personal accountability, inquisitive and curious

Benefits Offered

• Competitive hourly rate ($18/hour)
• Opportunities for overtime
• Hybrid work schedule (remote on Fridays)
• Professional development

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.