Assistant Housekeeping Manager

Job Description

Job Description

Description:

DoubleTree by Hilton Hotel Portland is proudly managed by StepStone Hospitality, a leading hospitality management company dedicated to delivering exceptional guest experiences and fostering team member growth.

We are seeking a detail-oriented and motivated Assistant Housekeeping Manager to support the daily operations of the housekeeping department. This role assists in maintaining the highest standards of cleanliness, organization, and guest satisfaction throughout the property.

Key Responsibilities:

• Assist in supervising and training housekeeping team members
• Inspect guest rooms and public areas to ensure cleanliness standards are met
• Support scheduling, staffing, and daily room assignments
• Monitor inventory of housekeeping supplies and coordinate ordering
• Ensure compliance with hotel policies, safety standards, and brand guidelines
• Address guest requests and resolve housekeeping-related concerns promptly
• Collaborate with front desk and maintenance teams to ensure room readiness
• Assist with performance evaluations and team development

Qualifications:

• Previous housekeeping or hospitality experience required; supervisory experience preferred
• Strong attention to detail and organizational skills
• Excellent communication and leadership abilities
• Ability to work in a fast-paced environment
• Flexible schedule, including weekends and holidays

Benefits:

• Competitive salary (based on experience)
• Health, dental, and vision insurance
• Paid time off
• Employee discounts at Hilton Hotels & Resorts properties
• Opportunities for advancement

EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Requirements:

• Report to Housekeeping Office at the beginning of shift, pick up and sign out key, and return key when reporting to office at end of shift.
• Open and close the department in the absence of the Executive Housekeeper including assignment of room boards, keys, and any other opening and closing requirements.
• Take all incoming Housekeeping calls and respond the guest’s needs.
• Perform inventories of supplies and order for par levels
• Log all missing items and maintain catalog of lost and found and ship or mail out claimed items to the guests.
• Report all items in need of repair to supervisor and maintain equipment used in work.
• Protect guest safety and well-being; be courteous to all guests and co-workers.
• Ability to accurately use various office software.