Hardware Support Technician II

Hardware Support Technician IIThe Hardware Support Technician II provides procurement, inventory management, asset management, distribution and logistics services for pre-market consumer electronics across the globe. The role also provides technical assistance to ensure the products are getting shipped with the right image. The person in this role works with cutting edge technology and pre-market consumer electronics.Scope:Works on assignments that are moderately difficult, requiring judgment in resolving issuesRequires some instruction on new assignments and infrequent checks on daily workYour Roles and Responsibilities:Participates with inventory and asset management including receipt and disposition of hardwareDocuments all defects of pre-mass production hardware and/or softwarePerforms hardware reworks (e.g., swapping out boards/chips, removing write-protect screws, etc.)Performs software reworks (e.g., imaging devices to different builds; wipe data, rewrite system hardware ID's, etc.)Conducts servo flashing, firmware upgrade, flashing unsigned imagesResolves support tickets on device issuesProvides technical support during events (travel often required)Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this positionRequired Qualifications/Skills:High school diploma or general education degree (GED) 2 to 5 years' related experience and/or training; or equivalent combination of education and experienceIT savvy and interested in new technologiesKnowledgeable about inventory, and comfortable in an IT inventory environmentCapable of following technical instructions to flash drives, image devices and re-write hardware IDsExcellent communicator in both written and verbal EnglishAbility to work in a teamAbility to excel in a fast paced work environment.Ability to learn new things and adapt to a changing environment quicklyStrong organization skills, and able to identify the steps to be taken to achieve objectivesPreferred Qualifications:Data experienceExcel experiencePhysical Demand & Work Environment:Must have the ability to perform office-related tasks which may include prolonged sitting or standingMust have the ability to move from place to place within an office environmentMust be able to use a computerMust have the ability to communicate effectivelySome positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingersWhat can Astreya offer you?Employment in the fast-growing IT space providing you with a variety of career optionsOpportunity to work with some of the biggest firms in the world as part of the Astreya delivery networkIntroduction to new ways of working and awesome technologiesCareer paths to help you establish where you want to goFocus on internal promotion and internal mobility - we love to build teams from withinFree 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own paceEducation AssistanceDedicated management to provide you with on point leadership and careNumerous on the job perksMarket competitive compensation and insurance, health and wellness benefitsSalary Range$19.22 - $30.35 USD (Hourly)Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees onlyDental provided through UHCNationwide Vision provided by UHCFlexible Spending Account for Health & Dependent CarePre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and CourseraCorporate Wellness Program provided by Goomi GroupEmployee Assistance ProgramWellness Days401k PlanBasic and Supplemental Life InsuranceShort Term & Long Term DisabilityCritical Illness, Critical Hospital, and Voluntary Accident InsuranceTuition Reimbursement (available 6 months after start date, capped)Paid Time Off (accrued and prorated, maximum of 120 hours annually)Paid HolidaysAny other statutory leaves, paid time, or other ancillary benefits required under state and federal law