Sales Administrator

Sales Administrator

FDH Aero is a trusted global supply chain solutions partner for aerospace and defense companies, helping to shape the industry by simplifying the supply chain. With over 60 years serving as a leading independent industry partner, FDH specializes in hardware, electrical, consumables and expendables, licensed products, and value-added services for global OEM and aftermarket customers. FDH is headquartered in Commerce, California, and has operations across the Americas, EMEA and APAC. FDH Aero named a Best Places to Work in Aviation in 2024 has locations in 14 countries across the globe, with more than 1,500 best-in-industry employees and over 650,000 square feet of inventory space.

At FDH Aero, we understand that the strength of our brand comes from our people.

We invest in driven, diverse and experienced professionals who are naturally curious, courageous and motivated towards action. We value tempering confidence with humility, and a mission that always starts with service-first.

Our values guide everything we do:

We Are Service First - We act with agility and intelligence to solve our partner's most pressing needs. We safeguard our trusted relationships by communicating with clarity and unmatched follow through.

We Are Respectful - We behave with dignity, fairness, and acceptance. We thrive by prioritizing empathy, humility, and connection to our collective community.

We are Amplifiers - We invest in driven, diverse and experienced professionals, businesses and partners. We fuel the entrepreneurial spirit by providing autonomy, authority and a clear mission.

We Are Open-Minded - We communicate with intention, curiosity, and diversity of thought. By actively contributing with courage and candor, we challenge the status quo and innovate together.

We Are Accountable - We own responsibility for our outcomes. We set expectations, embrace critique, and empower every employee to take immediate actions on challenges they encounter.

We Value Our People - That's why we offer competitive benefits, including medical, dental, vision, Flexible Spending Accounts (FSA), 401k matching, and wellness programs. We invest in training, mentorship, and career development to empower our employees to reach their full potential. Our commitment to culture and excellence has earned us recognition as one of Aviation Business News' Best Places to Work in Aviation.

As a team member at FDH Aero you are trusted to deliver, to innovate, and to drive next-generation solutions for tomorrow's supply chain demands. Ready to make an impact? We proudly pursue top talent with a diverse and global set of experiences and backgrounds.

The Sales Administrator will play a key role in supporting the sales team by managing administrative tasks, coordinating sales activities, and providing exceptional customer service. This position offers an exciting opportunity to contribute to the success of our sales operations and build strong relationships with our clients.

What You'll Do (Responsibilities)

• Receive and process customer orders accurately and efficiently
• Coordinate with various departments to ensure timely order fulfillment and delivery
• Maintain records of sales orders, invoices, and shipping documents
• Serve as the main point of contact for customer inquiries and requests
• Address customer concerns and resolve issues in a timely and professional manner
• Provide product information, pricing, and availability to customers as needed
• Maintain accurate and up-to-date customer and sales data in CRM software
• Generate reports on sales performance, trends, and forecasts for analysis
• Assist in analyzing sales data to identify opportunities for growth and improvement
• Provide general administrative support to the sales team, including filing, scanning, and organizing documents
• Assist in preparing proposals, contracts, and other sales-related documents
• Performs other duties as assigned

What You Bring (Qualifications & Skills):

• Associate's degree or equivalent from two-year college or technical school
• 2-3 years of sales experience
• Experience with Quantum is helpful
• Ability to read and interpret general business periodicals, technical procedures or government regulations
• Ability to write reports business correspondence and procedures
• Strong problem-solving and analytical thinking abilities, with a keen attention to detail
• Ability to work collaboratively across cross-functional teams and manage multiple priorities in a fast-paced environment
• Skilled in Microsoft Office (Excel, PowerPoint, Word, etc.)
• Knowledge in company basic ERP and internet browsing

Special Requirements:

• U.S. Citizen, U.S. Permanent Resident (Green Card holder) or asylee/refugee status as defined by 8 U.S.C. 1324b(a)(3) required.
• ITAR requirement
• 120.15. Some positions will require current U.S. Citizenship due to contract requirements.

FDH Aero is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.