Customer Service Expert - Remote
YO AI Labs
Job Description
Job Description
Customer Service Expert – Phone Support (LATAM)
Role Type: Contractor
Location: Remote, LATAM
Schedule: 4 × 5-hour shifts/week, up to 20 hours/week
micro1 is engaging Customer Service Experts to handle phone-based customer support tasks for US-based businesses. Your work will also contribute to AI training. No prior AI experience is required.
Scope of Work- Make and receive calls on behalf of customers.
- Handle appointments, reservations, scheduling, and confirmations.
- Communicate clearly with US-based businesses.
- Navigate phone menus and call-center systems.
- Document call outcomes accurately and confidentially.
- Manage consecutive calls while maintaining service quality.
- Phone Calls
- English Communication
- Customer Service
- Scheduling
- Appointment Handling
- CAPTCHA
- Attention to Detail
- Phone-based customer service or virtual assistance experience.
- Fluent, clear spoken English.
- Comfortable with outbound calls and automated phone systems.
- Reliable internet, quiet workspace, and quality headset.
- Able to work independently and meet shift requirements.
Vacancy posted 3 days ago
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