Waitstaff (Outlets)

Waiter/Server Job Description

The Waiter/Server position at Villa Roma Resort is responsible for providing exceptional dining service to guests while maintaining the highest standards of professionalism and efficiency. This role requires strong attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment. The position demands comprehensive knowledge of menu offerings, service standards, and health regulations to ensure outstanding guest satisfaction.

Hourly, Non-Exempt

Pay Range: $10.70 plus tips

Reports to: Restaurant Manager

Essential Functions and Responsibilities

• Guest Service Operations
• Greet and seat guests promptly and professionally
• Present menus and provide detailed information about menu items
• Take accurate food and beverage orders
• Serve food and beverages according to established standards
• Monitor guest satisfaction throughout the dining experience
• Process guest payments and handle cash/credit transactions
• Respond professionally to guest requests and concerns
• Food Service Management
• Maintain knowledge of all menu items, specials, and pricing
• Ensure proper food presentation before service
• Monitor food temperature and quality
• Coordinate timing of courses with kitchen staff
• Process orders through POS system accurately
• Maintain cleanliness of service areas
• Follow all food safety and sanitation procedures
• Administrative Duties
• Complete opening and closing checklists
• Maintain accurate cash handling procedures
• Prepare end-of-shift reports, if any
• Record guest preferences and special requests
• Participate in pre-shift meetings
• Assist with inventory counts as needed
• Document any incidents or concerns
• Team Collaboration
• Coordinate with kitchen staff on timing and special requests
• Work with bussers to maintain table readiness
• Support other servers during peak periods
• Communicate effectively with hosts and management
• Assist in training new staff members

Required Qualifications

• High school diploma or equivalent
• Basic math and computer skills
• Strong verbal communication abilities
• Physical stamina for extended periods of standing/walking
• Ability to carry trays weighing up to 30 pounds
• Availability to work evenings, weekends, and holidays

Preferred Qualifications

• Previous serving experience: 1 year
• Knowledge of POS systems
• Food safety certification
• Wine and beverage service experience
• Experience in fine dining environment

Physical Requirements

• Extended periods of standing and walking
• Frequent bending and reaching
• Ability to lift and carry up to 30 pounds
• Manual dexterity for carrying plates and trays
• Clear speaking voice for guest interaction

Working Conditions

• Fast-paced restaurant environment
• Variable temperature conditions
• High-volume guest interaction
• Evening and weekend shifts required
• Holiday scheduling required

Schedule Options

• Full-time and part-time positions
• Lunch and dinner shifts
• Weekend availability required
• Holiday rotation mandatory
• Flexible scheduling needed

Key Competencies

• Guest service excellence
• Attention to detail
• Team collaboration
• Time management
• Problem-solving ability
• Multi-tasking capability
• Menu knowledge retention
• Cash handling accuracy