Client Care Advisor

Client Care Advisor - Houston, TX

Compensation: $50,000-$70,000/year, depending on experience plus bonus. Schedule: Monday-Friday, [8am-5pm]

Why Home Instead

For more than three decades, Home Instead® has been the world's leading provider of in-home care for older adults. Globally, our network supports over 100,000 Care Pros and delivers more than 60 million hours of care annually. Join our Houston team and help older adults live safely, comfortably, and with dignity - at home.Learn more at homeinstead.com.

About the Role

The Client Care Advisor is the primary point of contact and advocate for our clients and their families - ensuring every person we serve gets personalized, high-quality care. You'll build lasting relationships, guide families through the decision to start care, coordinate everything from Care Pro introductions to ongoing service plans, and make sure care evolves as needs change.

This role is a mix of relationship-building, problem-solving, and operational coordination - ideal for someone who's compassionate, organized, and confident guiding families through an emotional decision.

What You'll Do

Client Engagement & Relationship Building

• Serve as the primary point of contact for clients and families, building trust-based, lasting relationships
• Conduct in-depth care consultations with prospective clients and families - assess needs, build customized care plans, and guide families to a confident decision
• Follow up consistently with prospective clients who haven't yet started services, staying engaged without being pushy

Care Coordination & Quality Assurance

• Own client service plans and adapt them as needs evolve
• Partner with schedulers and Care Pros to ensure seamless service delivery
• Conduct regular quality assurance visits and keep documentation current
• Lead client and Care Pro introductions, making sure both sides start off on the right foot

Collaboration & Problem-Solving

• Work with Care Pros, healthcare professionals, and families to get the best outcome for each client
• Handle client concerns with empathy, professionalism, and a bias toward action
• Spot opportunities to improve care and advocate for additional support when a client needs it

Compliance & Documentation

• Keep client records, care assessments, and service plans accurate and current
• Follow all company policies and compliance requirements

What We're Looking For

Experience

• Background in client services, healthcare, senior care, social work, or care coordination strongly preferred
• Experience working directly with older adults, families, and caregivers is a plus

Education

• Degree in Healthcare Administration, Social Work, Gerontology, or related field preferred, not required

Technical Skills

• Comfortable with Microsoft Office (Word, Excel, Outlook); experience with client management software a plus

Other Requirements

• Available for occasional evening/weekend on-call rotation
• Valid driver's license and reliable transportation for client visits
• Able to maintain confidentiality and handle sensitive information with discretion

Who Thrives in This Role

• Genuine empathy and compassion for older adults and their families
• Strong communicator - builds trust and rapport through clear, warm verbal and written communication
• Organized and levelheaded under pressure - manages multiple clients and priorities at once
• Detail-oriented - keeps records, care plans, and documentation accurate
• Collaborative - works well with Care Pros and office staff
• Confident guiding families through decisions - comfortable turning a care inquiry into a plan of action

If you're passionate about providing exceptional care and making a real impact in people's lives, we'd love to hear from you. Apply now to join a supportive Houston team dedicated to helping older adults live with dignity, at home.

Position Information
Title:Client Care AdvisorID:1012
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