Complex Scheduler | Hemonc Infusion Therapy | PRN Status

Complex Scheduler | Infusion Therapy

Make a meaningful difference behind the scenes of patient care. Logan Health is seeking an experienced Scheduler to support our Hospital Infusion team. This role serves as an important connection between patients, clinical staff, referring offices, insurance companies, and other departments to help ensure infusion services are scheduled accurately and efficiently.

The Infusion Scheduler communicates with patients both in person and by phone and must be comfortable managing detailed scheduling needs, medical documentation, insurance requirements, referrals, and prior authorizations.

Location and Schedule

Location: Hospital Infusion, near Entrance A

Employment status: PRN/as needed

Department hours: Monday through Friday, 8:00 a.m.4:30 p.m.

Advance scheduling may be available when covering planned vacations or other absences

Some shifts may be offered on short notice to help cover call-outs or unexpected department needs

No nights, evenings, weekends, or holidays

PRN hours are based on department needs and are not guaranteed.

What You'll Do

As an Infusion Scheduler, you will:

• Schedule and coordinate infusion appointments accurately and efficiently
• Communicate with patients both in person and over the phone regarding appointments, scheduling instructions, and next steps
• Coordinate with clinical teams, referring offices, insurance companies, and other departments
• Review referrals, orders, authorizations, and supporting documentation to ensure scheduling requirements are met
• Assist with insurance verification and prior authorization tracking
• Maintain accurate patient and scheduling information within multiple electronic medical record systems
• Process incoming and outgoing faxes and electronic documentation
• Identify missing or incomplete information and follow up with the appropriate individuals or departments
• Protect patient confidentiality and follow HIPAA requirements
• Prioritize multiple scheduling needs while maintaining accuracy, professionalism, and excellent customer service
• Provide backup scheduling and administrative support to the department as needed

Qualifications

Required

• Minimum of two years of scheduling experience
• Experience working with medical terminology
• Experience with insurance verification, prior authorizations, and referral processes
• Ability to work within multiple electronic medical record systems
• Ability to manage electronic and faxed documentation
• Strong organizational skills and attention to detail
• Ability to prioritize competing responsibilities and work both independently and as part of a team
• Excellent verbal, written, and interpersonal communication skills
• Ability to handle sensitive and confidential information with professionalism, tact, and discretion

Preferred

• Previous oncology or infusion scheduling experience
• Previous experience using Meditech
• Familiarity with infusion-related terminology, workflows, orders, and treatment scheduling

The ideal candidate is an experienced medical scheduler who is comfortable working in a detailed, fast-moving healthcare environment. You are dependable, organized, and confident in communicating with patients and clinical teams. You understand that accurate scheduling, insurance coordination, and documentation are essential to helping patients receive timely care. If this sounds like you, we encourage you to Apply today!