Road Logistics Customer Care Manager - Southbound Exports

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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Kuehne+Nagel is seeking a Customer Care Manager to lead U.S. to Mexico export operations in Laredo, TX. This role is responsible for overseeing the Customer Care function, ensuring best-in-class service delivery, and maintaining full compliance with export and import regulations. You will manage end-to-end export processes, lead a high-performing team, and drive operational excellence in a fast-paced, high-volume cross-border environment.

How you create impact

• Lead and develop the Customer Care team supporting Southbound export operations
• Ensure accurate and timely AES filings (EEI/ITN) in compliance with FTR regulations
• Manage the end-to-end export process from order validation through final delivery
• Coordinate with Mexico customs brokers on pedimentos, HS classification, and valuation
• Serve as the escalation point for operational and compliance-related issues
• Monitor and drive KPIs including filing accuracy, transit times, and customer satisfaction
• Stay current on international trade regulations and ensure operational alignment
• Identify and implement process improvements to support scalability and growth

What we would like you to bring

• 5+ years experience in road logistics, preferrably with cross border operations
• Proficient in AES filings, EEI, ITN, and FTR compliance
• Strong knowledge of Mexico customs processes and cross-border brokerage coordination
• Experience managing high-volume U.S.–Mexico logistics operations
• Proven leadership experience with team development and performance management
• Strong problem-solving, communication, and organizational skills
• Ability to operate effectively in a fast-paced, compliance-driven environment

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

What's in it for you

Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-KE1

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

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