Operations Manager

Operations ManagerThe Operations Manager supports value-based operational strategies and operational projects across MyCare's clinical and corporate operations. This role uses a process-driven, data-informed approach to improve patient outcomes, streamline workflows, support revenue growth, and strengthen value-based contract performance. The Operations Manager supports Operations leadership by assisting with project implementation, adoption, vendor coordination, and ongoing operational management once workflows are established.Job ResponsibilitiesSupport operational projects, special initiatives, technology implementations, and patient service enhancements through assigned tasks, coordination, follow-up, and documentation.Assist with maintaining project plans, including timelines, milestones, deliverables, meeting notes, communication plans, and status updates as directed by Operations leadership.Partner with Operations leadership, market leadership, Area Directors, and cross-functional teams to support implementation, adoption, and ongoing management of strategic programs and operational workflows.Use key performance indicators (KPIs), reporting, and data analysis to monitor progress, measure productivity, evaluate adoption, and identify opportunities for optimization.Support clinical and corporate operations as a champion of change, helping teams adopt new workflows and improve overall company performance.Assist with preparing training materials, workflow guidance, and operational communications to support implementation, adoption, and sustained compliance.Support vendor-driven operational projects after implementation, including ongoing vendor communication, issue follow-up, performance tracking, and outcome monitoring as assigned.Assist with creating, updating, maintaining, and reinforcing Standard Operating Procedures (SOPs) to support smooth, streamlined, and efficient systems and workflows.Lead the planning, coordination, and execution of operational engagement activities, meetings, and events across departments, locations, vendors, and external partners.Coordinate with physicians, practice teams, and operational leaders to drive project adoption within a primary care and value-based care environment.Ensure projects, workflows, and operational processes follow applicable healthcare regulations, standards, best practices, and associated regulatory requirements.Drive accountability and results across workstreams, including follow-up on action items, barriers, risks, deadlines, and deliverables.Assist with employee engagement initiatives, Central Business Office functions, and other duties as assigned.Job QualificationsExperience supporting operational projects or cross-functional initiatives within a healthcare setting.Ability to support project work, competing priorities, and multiple deadlines while helping teams achieve successful outcomes.Strong project management, organization, independent problem-solving, follow-through, attention to detail, flexibility, and collaboration skills.Excellent written and verbal communication skills, including the ability to prepare clear updates, present information, and tailor messaging to different audiences.Strong interpersonal and relationship-building skills, with the ability to work effectively with stakeholders at all levels.Ability to drive results, accountability, and change adoption, including under challenging or fast-moving circumstances.Experience supporting project adoption in a primary care setting, including coordination with physicians, practice teams, and operational leadership.Experience collaborating with providers, vendor partners, practice teams, and operational leaders preferred.Education and Work ExperienceBachelor's Degree in Healthcare, Business Administration, or related field preferred; equivalent experience may be considered in lieu of degree, including at least 5 years of related experience in healthcare operations, clinic leadership, practice operations, or operational support.Progressive experience leading high-performing teams, changing management efforts, or cross-functional operational initiatives in a healthcare setting.Project coordination or project management experience, preferably within healthcare operations.Extensive experience with Microsoft Office Suite, including Word, PowerPoint, and Excel.