Insurance Customer Service Rep
$35kInsurance Protection Solutions, INC.
Job Description
Job Description
Insurance Protection Solutions, INC. is a high-performing independent insurance agency serving Hampton Roads, Virginia, since 2011, with the ability to place coverage in all 50 states. We deliver commercial, personal lines, and life insurance solutions with a strong focus on education, transparency, and personalized service. Our great office culture is supported through structured training, weekly team meetings, and quarterly team-building events. Here, we're committed to building long-term careers, not just filling roles.
We are seeking an Insurance Customer Service Representative who is detail-oriented, client-focused, and motivated to grow within a professional insurance organization. This role is responsible for supporting clients through renewals, policy changes, service requests, and proactive coverage reviews, while also identifying cross-sell opportunities. You will work in a collaborative, well-supported environment with transparent processes, strong leadership, and real advancement opportunities.
- Base salary of $35,000
- Paid time off starting day one
- Flexible Monday through Friday schedule
- Health, dental, vision, and life insurance
- Retirement plan
- Sign-on bonus
- Licensing assistance and hands-on training
If you are looking for stability, growth, and a client-facing role where your work truly matters, apply today!
Responsibilities
- Provide exceptional customer support for service requests and policy questions
- Conduct coverage reviews and basic risk assessments for existing clients
- Identify and support cross-sell and upsell opportunities within the client base
- Manage policy changes, endorsements, and documentation
- Consult with clients to explain coverage options and next steps clearly
- Maintain organized and compliant client records
Requirements
- Willingness to obtain insurance licensing with agency support
- Strong communication skills with a calm, professional demeanor
- Attention to detail and strong organizational skills
- An analytical mindset with the ability to understand coverage needs
- Comfort supporting sales conversations and cross-selling when appropriate
- Prior insurance experience is a bonus
Benefits
- Paid Time Off (PTO)
- Flexible Schedule
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Hands on Training
- Tuition Reimbursement
- Mon-Fri Schedule
- Career Growth Opportunities
- Retirement Plan
- Evenings off
- Weekends off
- Bonus Opportunities
- Warm Leads Provided
- Sign On / Hiring Bonus
- Licensing Assistance
- Work-Life Balance
- Holidays Off
- Paid Holidays
- Professional Development
- Advancement Opportunities
- Mentorship
- Continuing Education Opportunities
- Ongoing Training Seminars
- Performance Bonuses
- Professional Work Environment
- Team Building Activities
- Student Loan Repayment Assistance
- Equipment Provided
- Office Snacks and Coffee
- Family Leave
- Personal Workspace
Vacancy posted 24 days ago
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