Division Credit Manager - Consumer, SBA, Business Banking, Card

DIVISION CREDIT MANAGER - Consumer, SBA, Business Banking, Card WHAT IS THE OPPORTUNITY? The Division Manager is responsible for overseeing the credit operations within Consumer, SBA, Business Banking, Card, ensuring strategic alignment, and effective risk management. This role involves leading a team of Credit Solutions colleagues, driving strategic growth, and maintaining high standards of credit quality and compliance. The Division Manager collaborates closely with senior leadership to develop and implement lending strategies that support the Bank's goals. The Division Manager will provide leadership in the creation and implementation of a cohesive and consistent credit culture, ensuring consistency in credit philosophy, underwriting review, and portfolio monitoring. This role is responsible for building and supporting effective partnerships and communication routines between the Credit Solutions team and its Sales and Risk partners. The Division Manager will partner with the head of the Sales business line to develop and implement a growth strategy. The Division Manager is responsible for understanding the full loan portfolio, including anticipating market changes and flagging risks and exposures as necessary. This role is also a point of escalation on individual transactions, as needed. The Division Manager also acts as the primary interface for the Credit Solutions division with internal Credit Risk Review and Audit and outside regulatory parties. This role actively participates in Risk Committee meetings and is responsible for or may coordinate the development and implementation of the risk management framework required by internal and external stakeholders. The Division Manager works with Credit Managers to coordinate and review reports submitted to various internal credit-related committees and prepare for and lead quarterly Portfolio Review meetings for each region or sub-verticals within their line of business to ensure that these sessions are efficient and meet Credit Risk's requirements.The Division Manager is also responsible for resource and budget planning and execution, including the implementation of a talent strategy to develop and retain credit talent. To that end, this role will be responsible for training colleagues at all levels, both through formal and informal mechanisms. This role will create job aids and trainings on certain topics, and may be asked to lead training sessions. In addition, this role is responsible for constantly assessing the procedures and processes for underwriting and monitoring credits and, when applicable, suggesting and implementing improvements. WHAT WILL YOU DO?

• Underwrite and portfolio manage Business Banking clients - typically privately held companies with annual revenues ranging up to $50 million across a wide range of industries and geographies.
• Formulate and recommend credit and banking solutions to clients to support working capital
• Strategic Leadership: Develops and executes lending strategies for the business line, aligning with organizational goals and market conditions.
• Team Oversight: Supervises a team of Credit colleagues, providing functional guidance, risk management coaching, and performance management.
• Credit Management: Provides direction and counsel for the most complex accounts or sensitive client relationships. Guides team members to analyze the risk associated with direct credit and operational credit risk.
• Performance Monitoring: Monitors and analyzes portfolio performance, making adjustments as needed to optimize results.
• Risk Management: Ensures effective risk management practices are in place, maintaining high standards of credit quality and origination in alignment with Bank’s credit risk appetite, and compliance with institutional and regulatory requirements.
• Business Growth: Drives business growth through strategic planning, market analysis, and identifying new opportunities.
• Collaboration: Works closely with senior leadership and cross-functional teams to ensure cohesive and effective lending operations to achieve the Bank’s strategic initiatives. Participates in and run ad-hoc projects to support the organization’s priorities.
• Policy Development: Develops and implements lending policies and procedures, ensuring they are up-to-date and compliant with regulatory requirements.
• Industry Awareness: Stays informed about industry trends, market conditions, economic trends, regulatory changes, and competitor activities to proactively address potential impacts on the business line and portfolio.
• Talent Management: Engages in formal and informal talent management activities to train, develop, manage, and coach team members, fostering a culture of continuous improvement and professional growth.

WHAT DO YOU NEED TO SUCCEED? Required Qualifications*

• Bachelor's Degree or equivalent in Finance, Business, or related field
• Minimum 15 years of progressively increasing credit underwriting and portfolio management experience in relevant industry/industries
• Minimum 7 years of management experience in underwriting or credit management

Additional Qualifications

• Extensive experience in credit management and lending operations, with a strong understanding of risk management principles
• Proven leadership and team management skills, with the ability to inspire and develop talent
• Strategic thinking and business acumen, with the ability to drive growth and achieve organizational goals
• Excellent communication and collaboration skills, with the ability to work effectively with senior leadership and cross-functional teams
• Strong analytical skills, with the ability to interpret complex data and make informed decisions
• Industry-specific knowledge and expertise * Consumer, SBA, Business Banking, Card

WHAT'S IN IT FOR YOU? Compensation Starting base salary: $195,995 - $364,003 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks.
ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.

Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job. #LI-JO1 #GD-JO #CA-JO