IT Support Technician - Helpdesk & Troubleshooting

Salary: $37,440 - 49,920 per year Requirements:

• 2-5 years of experience in a previous IT position
• Proficiency in troubleshooting computer and network issues
• Excellent customer service and communication abilities
• Certifications such as CompTIA, Microsoft, or Cisco are advantageous
• Familiarity with camera systems and access control is beneficial
• Experience using power tools and scissor lifts is a plus
• Knowledge of structured cabling and conduit work is favorable
• Valid drivers license and a dependable personal vehicle with insurance
• Capability to successfully pass a thorough background check

• Deliver Level 1, 2, and 3 IT support to clients, primarily through remote assistance from our Mason office with some on-site visits
• Execute IT projects including PC setups, server upgrades, cloud migrations, office relocations, and comprehensive IT infrastructure installations
• Identify and rectify hardware, software, and network problems
• Manage networking and security systems, such as firewall configuration, VPN installations, and wireless networks
• Maintain meticulous documentation of IT environments, troubleshooting methods, and project activities

• Cloud
• Cisco
• Firewall
• Hardware
• Support
• Network
• Security
• VPN
• Zendesk

More:

At Titan Tech, a Managed Service Provider based in Mason, OH, we specialize in delivering IT support and services to small and medium-sized enterprises in the Cincinnati/NKY area. We are excited to welcome an MSP IT Administrator to our expanding team. We offer a competitive salary range of $18.00 - $24.00 per hour, comprehensive health and dental insurance, a 401K matching plan, generous paid time off, performance-based bonuses, financial planning support, and opportunities for professional development, training, and certification.

last updated 37 week of 2026