Software Engineer, San Francisco, CA [Remote]

We believe communication belongs to everyone. We exist to democratize phone service. TextNow is evolving the way the world connects and that's because we're made up of people with curious minds who bring an optimistic, yet critical lens into the work we do. We're the largest provider of free phone service in the nation. And we're just getting started.

Join us in our mission to break down barriers to communication and free the flow of conversation for people everywhere.

• Triage and debug backend customer-facing issues that affect critical TextNow services.
• Optimize production-level problem investigation and resolution.
• Maintain and refactor full-stack production codebase written in GO, Ruby, and PHP. Optimize MySQL, RDS MariaDB, Elasticsearch and DynamoDB for storage efficiency and quick response time.
• Participate in a rotating on-call responsible for uptime and critical functions of internal and external services.
• Engage in incident postmortems to identify root causes and subsequent repair items.
• Collaborate with a variety of business stakeholders to improve TextNow’s application and infrastructure.
• Use monitoring tools like DataDog to identify system bottlenecks and recommend mitigation strategies.
• Advise on application and system performance diagnostics and tuning using AWS managed services.
• SALARY : $178,619 – $240,200 per year. The final agreed upon compensation is based on individual education, qualifications, experience, & work location.
• WORK SCHEDULE : 40 hours per week, M-F (9:00 a.m. – 5:00 p.m.)
• BONUS : Individuals in this position may be paid a discretionary bonus.
• BENEFITS : 401(k), health, dental, and vision plans, employee wellness program, unlimited paid time off, stock options, profit sharing plan.
• APPLICATION DEADLINE : March 26th, 2026

Minimum Requirements

• Must have a Master's degree or foreign equivalent in Computer Engineering, Computer Science, Information Technology, or a related field, and 3 years of related work experience.
• Of the required experience, must have 2 years of experience with the following: Utilizing Golang, Ruby, and PHP; Supporting production API services deployed in the AWS Suite of Cloud services; and Partnering with various business verticals including support, engineering, and program management.
• Of the required experience, must have 1 year of experience with the following: Microservices, Cloud Computing, and API services; Automated CI/CD pipeline using GitHub Actions and ArgoCD; Cloud services and containerization principles using AWS, Docker, and Kubernetes; Applying design principles and methodologies for building scalable and high-performance backend components; Agile teams planning work with Jira; MariaDB, DynamoDB, and Redis; Managing code with Git SCM; and Building microservices deployed to Kubernetes, defining gRPC APIs, and building CI pipelines.
• Telecommuting permitted up to 5 days a week, depending on business need.
• Travel to various locations throughout the US required up to 5%.
• Travel to various international locations required up to 5%.
• Applicants with arrest or conviction records impacted by Fair Chance Ordinances, Initiatives, or Acts will be considered for employment in accordance with these laws.
• QUALIFIED APPLICANTS : Apply online at and search job title “Software Engineer” in search box. If you have any difficulty applying online, please email [email protected] with the job title “Software Engineer (Requisition #25-56)” in the subject line.

More about TextNow  

Our culture  

We’re proud of the culture that we’ve built at TextNow, but one of the most common questions we hear is ‘how do you continue to sustain it as the world and the company continues to change?’ The reality is that we’re only able to keep up because each and every TextNovian contributes to our culture through being involved, by living our values, sharing feedback, embracing change and more!  

Our values  

Customer Obsessed  

We strive to have a deep understanding of our customers. 

Do Right By Our People  

We treat each other with fairness, respect, and integrity. 

Accept the Challenge  

We adopt a "Yes, We Can" mindset to achieve ambitious goals. 

Act Like an Owner  

We treat this company like it's our own... because it is! 

Give a Damn  

We are deeply committed and passionate about our work and achieving results. 

Our benefits and more  

This is a brief overview of the benefits that TextNow offers its employees. More complete details can be found in TextNow’s Benefit Guide and legal plan documents, which are available to employees on or shortly after their start date with TextNow. The benefits listed herein are for illustrative purposes only and may change from time-to-time in TextNow’s sole discretion. 

Free phone service 

Strong work life blend  

Flexible work arrangements (work-from-home, remote, or access to one of our office spaces) 

Employee stock options  

Unlimited vacation  

12 paid holidays per year 

Competitive pay 

Health, dental, and vision benefits 

Short-term & long-term disability 

$750 annual wellness benefit or healthcare spending account 

RRSP matching (Canada) | 401(K) (USA)

Parental leave for eligible employees 

Learning & Development opportunities

We travel a few times a year for various team events, company-wide off-sites, and more 

More information about our total rewards package will be available during the hiring process. 

Dogfooding & Customer Obsession  

At TextNow, every employee gets to actively use our app for calling and texting. Dogfooding helps us experience what customers do, to spot issues early, and drive better design, developer, and user experiences. 

Diversity and Inclusion  

Our aim is to make every person who joins TextNow feel like they belong, that they’re valued, and that they’re able to be their authentic selves at work.  

We’re all accountable for creating an inclusive culture and a sense of belonging for one another. By doing this together, we’ll make TextNow better for everyone.  

Equal opportunity  

We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, age, disability, or any other protected characteristic. 

Applicants who require reasonable accommodation during the hiring process may contact our Talent Team. 

TextNow Candidate Policy  

By submitting an application to TextNow, you agree to the collection, use, and disclosure of your personal information in accordance with the  

AI usage  

We use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact our Talent Team. 

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.