Community Engagement Specialist

Job Title: One Stop Operator/Community Engagement 

Reports to: One Stop State Director

Position Classification: Salaried Exempt

Office Location: Central OK

Wage Range: $60000-$64000 annually

This position requires 50% travel

Overview: The One Stop Operator plays one of the most critical roles impacting job seekers and businesses throughout the communities served. Strengths for applicants should demonstrate effective communication (written and verbal); tactical management supervision creation and execution of work plans that drive to the implementation of a new service delivery model. This model must work in the service delivery model workflow and represent business demands throughout the region.

Primary Objectives of Position: Oversee a group of teams that drive individuals to obtain services through the broad range of services and be accountable to identifying and enrolling targeted number of customers to receive services from all funding streams initiatives and programs. Tasks will include items such as: Coordination with Board Staff Workforce Center Oversight Outreach efforts Community Collaborations Referral process Event hosting initial assessment services Universal population services Adopting Agencies for partnering and Pop-up services. The One Stop Operator will develop comprehensive tactical strategies and goals to implement a strong service delivery model that improves efficiency and effectiveness while representing the local brand.

Essential Job Functions:

Coach lead and develop the Workforce Center teams to ensure operations are meeting the requirements of the funding source.

Implement and reinforce customer flow and service standards across partner organizations.

Ensure effective and efficient triaging of customers leading and managing referral process and outcomes between programs.

Oversee inbound and outbound phone system for the American Job Center (AJC) and ensure proper routing for customer satisfaction.

Support the integration of Language Line Services to offer professional interpretation and translation services with non-English-speaking multilingual blind and visually impaired and deaf and hard of hearing customers.

Facilities and Safety Management including addressing cleanliness issues and repairs in a timely manner.

Ensures adequate and quality coverage of the AJC computer lab/Resource Room with a focus on customer flow and satisfaction.

Ensures all staff covering the AJC computer lab/Resource Room are adequately trained.

Responsible for oversight of partnership with the Wagner-Peyser program including RESEA and Universal Services.

Responsible for managing all aspects of one-stop daily operations to reach or surpass all identified goals and objectives.

Plan and facilitate weekly operations meetings with One Stop Operator to review progress in exceeding operations objectives system objectives performance and contract requirements.

Work with the One Stop Operator to ensure that the DWFS culture is established and maintained in the project.

Seek out best practices to replicate when and where appropriate.

Promote events trainings free resources and info sessions with partner organizations and the public as appropriate ensuring staff are doing the same.

Assist leadership team in addressing the administrative needs and provide supervision of the day-to-day operations of the Community Engagement Team.

Conduct regular meetings with staff to review performance and contract requirements.

Monitor team operations to ensure compliance with applicable Federal State and Local regulations that apply to workforce development business operations.

Establish and maintain positive working relationships with the Board employers community partners supportive service organizations and all workforce partners to optimize customer satisfaction and community relations.

Provide regular effective communication related to project deliverables to members of the Board DWFS management community partners and the public.

Oversee the referral process for the local AJC managing referrals between programs on the floor in real time answering questions when needed.

Utilize Extreme Customer Service behaviors in all interactions with internal and external customers.

Other Job Duties: Other duties and special projects as needed to meet overall company objectives. This job description is not intended to be all-inclusive. Therefore the employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is mutually agreed that the job description does not constitute a written or implied contract of employment. It is also understood that the company reserves the right to change work schedules as required including overtime.

Qualifications :

Education:A Bachelors Degree in Business Administration Psychology Social Services or a related field required or equivalent experience.

Experience: Minimum of five years of experience working in a service industry with a minimum of three years in a supervisory and operations management business knowledge of customer service best practices and performance management.

Skills/Abilities:Requires project management organizational personnel problem-solving and data analysis skills along with an ability to interact with employees at all levels. Excellent interpersonal skills. High level of written and oral communications technical skills required to include proficiency in Microsoft Office Suite. A commitment to accountability in a continually improving quality environment is a must!

Additional Requirements: Must have valid drivers license and adequate vehicle insurance coverage.

Additional Information :

Dynamic Workforce Solutions is committed to providing an environment that is free from unlawful discrimination and harassment in any form. It is our policy to comply with all applicable laws that provide equal opportunity in employment for all persons.

Living Dynamic

We believe that every role matters and that every customer both internal and external should feel empowered to be the best that they can be. Dynamic Workforce Solutions is a place where passion meets purpose and results in excellence.

Equal Opportunity Employer

At the core of our business is a commitment to creating a work environment where all employees have equal access to resources professional growth and opportunities. Our Four Cornerstones paired with our dedication to Extreme Customer Service guide our efforts to connect with and understand the needs of the communities we serve. We believe that the unique background and experiences within our team enhances our ability to serve our clients and strengthens our workforce. Attracting developing and retaining a workforce that reflects the people we serve is essential to our ongoing success.

DWFS/DESI is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color sex age pregnancy sexual orientation gender identity ancestry religion national origin veteran status physical or mental disability reprisal or any other characteristic protected by federal state or local law.

Remote Work :

No

Employment Type :

Full-time