Event Service Manager

Job Description

Job Description

Overview

Canyon Ranch has been redefining wellness travel and transformative hospitality for more than 45 years. As the global leader in destination wellness, Canyon Ranch inspires lifelong well-being through world-class experts, personalized guidance, and immersive experiences that help guests live healthier, more fulfilling lives.

Now, we are entering an exciting new chapter with the opening of Canyon Ranch Austin in October 2026 — our newest wellness destination nestled in the Texas Hill Country. Designed to connect guests with nature, adventure, restoration, and personal growth, Austin will build upon the legacy established in Tucson, Lenox, and Las Vegas while creating new opportunities for exceptional talent to shape the future of wellness hospitality.

Recognized among the most outstanding hotels in the world by the Michelin Guide 2025, Canyon Ranch offers more than a career — it offers the opportunity to make a meaningful impact on the lives of others every day.

Join the founding team at Canyon Ranch Austin. Recruitment is underway today, with anticipated start dates beginning in Fall 2026.

Responsibilities

WHAT YOU'LL DO AS A CANYON RANCH COLLEAGUE:

• Oversee daily operations of the Conference Services department, managing and coordinating all on‑property conferences, catering functions, events, and audio‑visual services.
• Maintain a strong partnership with the Sales team to maximize revenue opportunities, monitor group pickup, room blocks, and contractual attrition in collaboration with the Director of Sales & Marketing and Revenue Management.
• Build and maintain long‑term client relationships, ensuring satisfaction and encouraging repeat business through consistent communication and service excellence.
• Create detailed Banquet Event Orders (BEOs) and group resumes for corporate and social events, ensuring accuracy and alignment across all departments.
• Collaborate closely with department heads to communicate event specifics, support operational needs, and ensure seamless execution of all group functions.
• Monitor and manage the department’s operational budget, maintaining strict cost controls and ensuring efficient use of resources while reporting directly to the Director of Sales & Marketing.

Position will be onsite in Spicewood, TX beginning 8/10/2026.

Qualifications

WHAT YOU'LL NEED TO BE SUCCESSFUL:

• Hold a minimum of an Associate’s Degree or equivalent two‑year specialized training, education, or experience relevant to the field.
• Bring 3–5 years of experience in the same or a closely related industry, demonstrating strong knowledge of conference services or event management operations.
• Possess a valid driver’s license with an acceptable driving record to support operational and client‑focused responsibilities.
• Demonstrate strong industry knowledge, professional judgment, and the ability to manage complex tasks within a fast‑paced, service‑oriented environment.
• Exhibit reliability, professionalism, and the capability to represent the department and property in a polished, client‑facing manner.
• Maintain the flexibility to support diverse operational needs, administrative tasks, and on‑site event functions as required.

WHAT YOU'LL RECEIVE AS A CANYON RANCH COLLEAGUE:

• Use of services and facilities including the spa, fitness classes, lectures, and overnight stays at all Canyon Ranch locations nationwide.
• Generous health plan including Health, Dental and Vision after 30 days of employment.
• 25 Days of personal and holiday time off (vacation, sick and holidays)
• Supplemental Health care options (including Accidental, Critical Illness and Hospital care)
• Employer-paid life insurance and Employee Assistance Program
• Paid Maternity leave
• A supportive, collaborative work environment with opportunities for professional growth.