Rootstock Hospitality Group- General Manager

Job Description

Job Description

About Company:

Rootstock Hospitality Group is a restaurant ownership and management company founded in 2017 by Indiana natives Andrew Vudis and Ryan Craig. Both Andrew and Ryan bring over 25 years of extensive experience in restaurant ownership, management, and operations. The name "Rootstock" was chosen to reflect the foundation and growth inherent in their approach. Just as rootstock is the underground part of a plant from which new growth emerges, our company fosters growth by working closely with all our restaurants, sharing people and ideas that lead to new development for our teams and company.

Our team is the heart of Rootstock Hospitality Group. We are deeply committed to our employees, guests, and vendors. We believe that by supporting and investing in our team, we create a positive and dynamic work environment that benefits everyone involved. Our dedication extends beyond our restaurants to the communities we serve, ensuring a genuine approach to hospitality that respects every relationship and interaction.

About the Role:

The General Manager at Rootstock Hospitality Group is responsible for overseeing all aspects of the restaurant's operations to ensure exceptional guest experiences and operational excellence. This role requires strategic leadership to drive business growth, manage financial performance, and maintain high standards of service and quality. The General Manager will lead, motivate, and develop a diverse team, fostering a positive and productive work environment. They will also be the primary point of contact for vendors, partners, and stakeholders, ensuring smooth coordination and compliance with company policies. Ultimately, the General Manager plays a critical role in upholding the brand reputation and achieving the company’s long-term objectives within the competitive hospitality industry.

Minimum Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of experience in restaurant or hospitality management with a proven track record of success.
• Strong knowledge of restaurant operations, financial management, and customer service standards.
• Excellent leadership and team management skills with the ability to motivate and develop staff.
• Proficiency in using point-of-sale (POS) systems and restaurant management software.

Preferred Qualifications:

• Experience managing multiple restaurant locations or large-scale hospitality operations.
• Certification in food safety and sanitation (e.g., ServSafe).
• Familiarity with marketing strategies specific to the hospitality industry.
• Bilingual abilities or experience working in diverse cultural environments.

Responsibilities:

• Manage daily restaurant operations including staffing, inventory, and customer service to ensure smooth and efficient functioning.
• Develop and implement business strategies to increase revenue, control costs, and maximize profitability.
• Recruit, train, and mentor team members to build a skilled and motivated workforce aligned with company values.
• Monitor financial performance through budgeting, forecasting, and reporting, making data-driven decisions to improve outcomes.
• Ensure compliance with health, safety, and sanitation regulations, maintaining a safe environment for guests and employees.
• Collaborate with marketing and sales teams to promote the restaurant and enhance customer engagement.
• Address and resolve customer complaints promptly to maintain high satisfaction and loyalty.
• Coordinate with suppliers and vendors to manage inventory and negotiate contracts effectively.

Skills:

The General Manager will utilize strong leadership and interpersonal skills daily to inspire and guide the team towards achieving operational goals. Financial acumen is essential for analyzing budgets, controlling costs, and driving profitability through strategic decision-making. Effective communication skills are critical for interacting with staff, customers, vendors, and stakeholders to ensure clarity and collaboration. Problem-solving abilities are frequently applied to address operational challenges and customer concerns promptly and efficiently. Additionally, proficiency with technology, including POS systems and management software, supports streamlined operations and accurate reporting.

Benefits:

• 401k
• Health
• Dental
• Vision
• Paid time off
• Meal discounts at all Rootstock restaurants
• Local, experienced support staff
• Referral Program